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“So so visit ” 3 of 5 stars
Review of Courtyard by Marriott Wilmington-Wrightsville Beach

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Courtyard by Marriott Wilmington-Wrightsville Beach
3.0 of 5 Hotel   |   151 Van Campen Blvd., Wilmington, NC 28403   |  
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Ranked #6 of 43 hotels in Wilmington
1 review
“So so visit ”
3 of 5 stars Reviewed November 28, 2013

The visit for us was good but could have been better. Our room was not serviced while we were out, but the front desk gave us the needed supplies pretty fast. We were also disappointed when we found out the hotel didn't have continental breakfast but... The bistro was awesome! Brenda was extremely nice and fun to talk to. She made me forget all about the lack of continental breakfast and had me drinking Starbucks in no time. She's definitely an asset to the team.

Thanks Brenda

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMCY1, Director of Sales at Courtyard by Marriott Wilmington-Wrightsville Beach, responded to this review, December 2, 2013
Julian L, thank you for the honest feedback from your recent stay with us. We’re pleased that your initial disappointment about no continental breakfast turned into an awesome experience in The Bistro. And we’re glad that you found Brenda to be nice and fun to visit with. The entire Courtyard brand now features The Bistro, which serves Starbucks drinks, a fresh & healthy breakfast and dinner in addition to a fully stocked evening bar. A “good” guest experience is okay, however we always strive to exceed guest expectations. Next time travel brings you to our beautiful corner of the world, we hope you give us another chance. Happy Holidays!
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318 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
Richmond, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 24, 2013

Had a pleasant experience checking in - very professional - very trendy -
Room was very trendy also - upscale - but no coffee pot in room - had it in lobby - but most people don't like to leave room after getting comfortable to get a cup - used to bring my own pot years ago - but most places have a coffee pot and a lot have the mini fridge and microwave - give me a break - a Marriott not keeping up with the time - - - -

My sister's bed was good but mine ended up having a hole in it - In order to sit on the bed to watch TV had to put pillow under one side of bottom to balance self and keep from falling in the middle of bed - slept in a "U" - reported to staff next morning - upon getting home - checked bank statement and found they charged extra fees - called and found they did this as a NORM and keep your money for 3-4 days - just in case for incidentals??? this was not disclosed at time of and did not show on my check-out receipt. I have never had this happen before - did get the money back that day when I complained about this practice - reported the bed AGAIN- because apparently it was not noted the first time. JUST BE AWARE - ASK ABOUT FEES WHEN CHECKING IN

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMCY1, Director of Sales at Courtyard by Marriott Wilmington-Wrightsville Beach, responded to this review, November 27, 2013
Thank you CRITIC1OF2 for rating us 5 stars for service and cleanliness. We appreciate your business and your thorough review of your guest experience. I’d like to clarify a few points from your comments…While our Bistro features Starbucks drinks; all 128 of our guestrooms do have an in-room coffee maker and refrigerator (the fridge is located inside the cabinet, under the TV). As I write this, I do not know if your room was for some reason, missing its coffee maker. All of our mattresses were replaced in April of 2011 as part of our extensive renovation. We’re sorry that your mattress was not to your liking. What you saw on your bank statement was a “hold” that your issuing bank placed on your credit card to cover incidental charges. This is now a common practice by the banks. The “hold” is released automatically a few days after check-out. We do not have anything to do with this policy but do apologize for the inconvenience. It is our hope that you give us another chance to earn your business if travel brings you back to our beautiful city. Happy Thanksgiving!
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Greensboro, North Carolina
2 reviews
4 of 5 stars Reviewed October 30, 2013

Spent the weekend visiting our son in Wilmington. The lobby staff was among the friendliest I've experienced. Greeted me by name every time I visited the lobby. Very accommodating. Brenda from the Bistro was particularly attentive. I spent some time watching college football and having a couple of drinks on Saturday evening. She regularly checked if I needed anything, making me feel at home.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ILMCY1, Director of Sales at Courtyard by Marriott Wilmington-Wrightsville Beach, responded to this review, October 31, 2013
Hello Allen P! Thanks so much for the great review of your stay at our Courtyard Wilmington. We appreciate you complementing our friendly staff and are glad you enjoyed your stay at your new home away from home…Thank you for choosing to stay with us.
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Mesa (Mesa County), Colorado
Top Contributor
122 reviews 122 reviews
112 hotel reviews
Reviews in 107 cities Reviews in 107 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed October 26, 2013

OK stay. Bath could have been cleaner--grout needs attention. The sink is outside the bath, with a very small counter (similar to many Courtyards), but it was okay for a short stay. Carpet was pretty dirty. Beds were too soft, but our room was quiet. We had a refrigerator, and WiFi worked well.

The lobby was nice and looked recently renovated. Complimentary coffee, tea,and newspapers were available in the morning. Pleasant staff.

Location may be questionable for some. It is not at Wrightsville Beach; actually about midway between Wilmington and Wrightsville Beach, which worked well for us. It is also a bit difficult to find and hard to get back on the highway when leaving the hotel--we appreciated our GPS.

Rate was inexpensive and seems to attract groups. (There was a school group of teenagers when we were there, but they were very polite and quiet.)

You may want to checkout the early bird special at the Bridge Tender Restaurant near Wrightsville Beach. We enjoyed a delicious dinner at just $17 a person. We loved the Cape Fear Museum in Wilmington and enjoyed the trolley ride through the historic district.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMCY1, Director of Sales at Courtyard by Marriott Wilmington-Wrightsville Beach, responded to this review, October 31, 2013
Thank you FourWinds_11 for the thorough review of our hotel. We appreciate your business and are pleased that you enjoyed our pleasant staff and very nice lobby with our Bistro, featuring Starbucks beverages. You are correct when you mention we’re midway between beautiful Wrightsville Beach and historic downtown Wilmington. Some would say it’s the perfect location when visiting the area. Thank you for the heads-up regarding the grout in your bathroom. This has already been addressed. And as busy as we are during the beach season the new carpet takes a beating. They do get regular steam cleanings. Next time you return to our beautiful corner of the world, we hope you choose to stay with us again. Safe travels!
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed October 12, 2013

This hotel is nice and clean. There is a bar, bistro and a small market located inside. This hotel is about a 15 minute drive to downtown. A cab ride is about 15$ each way. The air conditioning was not that cold.

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ILMCY1, Director of Sales at Courtyard by Marriott Wilmington-Wrightsville Beach, responded to this review, October 16, 2013
Thank you PB1204 for the nice review of your recent stay at our Courtyard Wilmington hotel. “Nice” and “Clean” are two good things to be known for. Also thank you for mentioning The Bistro and our Market. The Bistro is serving hot Starbucks drinks every day; including the ever-popular fall seasonal Pumpkin Latte! As far as your comment regarding the AC in your room; we will address the issue right away. Thank you!
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Brentwood, Tennessee
1 review
4 of 5 stars Reviewed September 27, 2013

The location was convenient for our purposes. The staff was friendly and helpful at every turn ... and with our group we had a few turns. The rooms were spacious, beds comfortable and I could set the fan to be on constantly instead of cycling noisily. The thing that sets this hotel apart for me is the staff. They saw instances where they could be of assistance before we even asked. Will stay here again if in the area.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMCY1, Director of Sales at Courtyard by Marriott Wilmington-Wrightsville Beach, responded to this review, September 30, 2013
Thank you Linda E for the wonderful review of your family stay at our Courtyard Wilmington hotel. We certainly appreciate you guys choosing to stay with us and the very nice comments about our friendly, hard-working staff. We look forward to you returning to our hotel. Safe travels!
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Northwest Arkansas
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 23, 2013

This was easy to find as you come into Wilmington and not far from beaches/restaurants/downtown areas. The staff was very friendly and accommodating, the rooms nice and comfortable, and the beds comfy. We also chose to eat dinner in the hotel that night since we were tired of driving and the food was very good even thought the service was a little slow. However, to be fair, there was one cook/waitress doing it all so we didn't feel complaining was in order. She was doing the best she could. The only thing I didn't really like was the small bathroom area with poor lighting....most women would not appreciate. I think men must design most of these hotels.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMCY1, Director of Sales at Courtyard by Marriott Wilmington-Wrightsville Beach, responded to this review, September 24, 2013
Thank you Arkies10 for choosing to stay with us. We appreciate your business and honest feedback from your recent stay. We’re pleased that you enjoyed our great location, very friendly staff and accommodations. Your comment about the bathroom lighting is taken very seriously and we will address it to the best of our ability. You’re probably right about the designer… :)
Fall has arrived here along the beautiful Carolina Coast. Locals all agree, this is the best time of the year to visit our beaches and historic downtown riverfront. Safe travels!
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Additional Information about Courtyard by Marriott Wilmington-Wrightsville Beach

Address: 151 Van Campen Blvd., Wilmington, NC 28403
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Wilmington
#8 Family Hotel in Wilmington
#16 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Wilmington-Wrightsville Beach 3*
Official Description (provided by the hotel):
Courtyard Wilmington-Wrightsville Beach has a fun, energetic decor to match our fun, energetic staff ready to make your stay perfect. FREE onsite self-parking and Wi-Fi. Now featuring The Bistro serving Starbucks drinks, fresh and healthy breakfast and dinner. Fully stocked evening lounge. Centrally located near Wrightsville Beach, ILM Airport, historic downtown Wilmington and just 1 mile from UNCW campus. Go Seahawks! It's a new stay in Wilmington, NC...! ... more   less 
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Also Known As:
Courtyard By Marriott Wilmington-Wrightsville Beach Hotel Wilmington
Courtyard Wilmington
Wilmington Marriott
Wilmington Courtyard

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