Okay, where should I begin? We get there with our two small pets. We specifically went to a pet friendly hotel because we travel with our dogs. They are not Kangaroos, small dogs, lap sized. We have them crated when leaving the room. As soon as we get done unpacking the car and putting our belongings away, we get a call from the front desk stating we have pets (no kidding?!) and that is NOT one of the pet friendly rooms. I stated that we would move our items. The front desk agreed that instead of moving, we stay in this room as we know the rules regarding pets staying in the hotels. We left the room the next morning and crated the dogs, came back, room not cleaned and no towels. Complained to front desk, they said they would send someone right now which was pointless since my wife was taking a shower. I asked for towels enough for 3 people. Assuming this would not happen again, we did the same thing the next day and the room was cleaned, but enough towels for 1 person. My wife called to request more towels and was told "I'm too busy to help you right now!" by the desk clerk. Infuriated, I went to the desk and said this type of service is unacceptable. Next day, we went out, crated the dogs again. Came back, room not cleaned and towels THROWN into the room. Past the point of frustration, I went to the desk, now loaded for bear, I asked why the room was not cleaned? No answer. Saw one of the room attendants and she asked me if I was in room so and so. Stated I was and she said she was AFRAID of dogs and would not clean the room? HUH??? After speaking to the general manager on checkout day, he agreed to refund 20% of our stay and give us 50% off our next stay, and refund our pet fee. As of today, no refund of any sort. My wife just got off the phone with Hotels.com and finally got a refund. Would I ever even think about staying here again! NO WAY! One good point......coffee was good and breakfast was good. Other than that, think about another place.
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- Also Known As:
- Quality Inn Wilmington Hotel Wilmington
- Wilmington Quality Inn