The most upsetting thing about my stay here were there were two electrical plate covers missing behind the bed. My first night there I decided I was going to work on my laptop while sitting on the bed and discovered both outlets were hanging out of the wall. To make matters worse, the sheets would not stay on the bed so the whole week-end I slept on half of a uncovered mattress. Pillows were like little balled up cotton balls. When we reported our disatisfaction at the time of checkout we were basically told we should have reported the problems during the stay and it was too late to have anything done about it.
Apparently Quality Inn has to be given the option of sending a maintenance crew to your room at 9:30 AT NIGHT to put outlet covers on! I don't feel I should have to be inconvenienced while I'm trying to rest ON VACATION in order for maintenance to do something that should have BEEN DONE BEFORE I EVEN GOT THERE. My mistake is I should have callled the fire marshall because complaining to the GM, Dipesh Surati was no better. Mr. Surati basically told us unless it is dirty linen you can't receive any type of compensation or reimbursement. So being in a room with exposed electrical wires, a serious FIRE HAZARD, is not half as important as dirty linen. Once you checkout and have been paid it's a done deal, they don't care if you were happy with your stay or not. I guess only slight electrocution with a doctor bill would have gotten their attention after the fact.
My advice to anyone staying here or any other Choice Hotels is check your room throughly before you even unpack and let someone know immediately if something looks odd. Otherwise, you will be out of your money with no recourse.
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- Also Known As:
- Quality Inn Wilmington Hotel Wilmington
- Wilmington Quality Inn