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“A great choice for the value” 5 of 5 stars
Review of BEST WESTERN PLUS University Inn

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BEST WESTERN PLUS University Inn
2.5 of 5 Hotel   |   5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)   |  
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Ranked #11 of 43 Hotels in Wilmington
wilmington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A great choice for the value”
5 of 5 stars Reviewed April 24, 2014

The BW Plus University Inn is a very clean and newly remodeled hotel. It was very clean and the staff was very attentive. Note that rooms with two queen beds face away form the highway. rooms with king beds are on the highway side. I have stayed in both and noise is not really an issue, but if you are a very light sleeper, request a room with 2 queen size beds. The free breakfast has a good assortment, but keep in mind that it is free and is not gourmet. The pillows were harder than I prefer and softer were not available. You'll pay a lot more to be a half mile closer to the beach. Very convenient to UNCW and everything else.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review, April 28, 2014
Dear Cameron K,

We appreciate you taking the time to review our Best Western Plus and are delighted to hear your stay was a great one! I'm also happy to read you found our staff friendly and helpful and felt you received great value for your money. We're grateful for your high ratings and can't wait to see you the next time you're in Wilmington! Thanks again for your review.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    113
    53
    19
    7
    6
See reviews for
79
48
15
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Fayetteville NC, United States
1 review
5 of 5 stars Reviewed April 21, 2014

Best Western is my favorite hotel and I stay at Best Western when there is one located near my destination. To date I have enjoyed each stay at BW. No problems arose. My second choice would be Holiday Inn.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review, April 23, 2014
Dear Steve H,

Thank you for your review and loyalty to Best Western! I'm very pleased to hear you had a good stay with us and we're thankful for your high ratings. We look forward to seeing you the next time you're in Wilmington!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Starkville, Mississippi
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2014

We'd never stayed at a Best Western, and this one was a great first experience! Updated rooms, clean and comfy. Delicious complimentary breakfast. Excellent customer service. Highly impressed and would return again. Location is convenient to downtown Wilmington - not a far drive at all.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review, April 16, 2014
Dear Katie T,

Thank you for choosing us; we're delighted to hear your first Best Western experience was a great one! I'm also happy to read our location was excellent for your needs and that you loved our complimentary breakfast. Thanks again for your high ratings and we look forward to seeing you the next time you're in Wilmington!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, United States
1 review
4 of 5 stars Reviewed April 15, 2014

We stayed here for the Azalea Festival. Great bed, clean hotel for the price. Just tough to get a cab but I think that was the case for anywhere in Wilmington that weekend. The hotel was very quiet. The staff was helpful.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review, April 21, 2014
Dear Deborah J,

Thank you for taking the time to review us and we hope you enjoyed the festival! I'm happy to read you had a comfortable, clean stay and found our staff helpful. Thanks again for your comments and we look forward to your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014

I've been at this hotel for the past year, on several different occasions, never had any problem; the rooms were clean; the breakfast was hot; the bacon was yummy. There is a swimming pool on the back, outside. There is a workout room inside which I used a couple times; It is conveniently (for me) located very close to UNCW and several restaurant chain. Drive a little on Market street towards downtown and you will find other restaurants. Internet is ok; not the fastest but it's enough. I will definetely stay there again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review, April 9, 2014
Dear allextras,

Thanks for staying with us on several occasions and taking the time to leave a review. We're glad you've always had a great stay and enjoy the variety of amenities we offer! We are grateful for your 5-star ratings across the board and await your next stay. Thank you again for your review!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2014

We have had a great experience the last four times we have stayed at the Best Western University Inn. We keep coming back to stay because of it's great location and great price. You can easily get to downtown, Wrightsville Beach, and to College Road areas. The free breakfast doesn't hurt either. The rooms are clean and the staff have always been helpful. I highly recommend this hotel!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review, March 31, 2014
Dear twosip,

We are grateful for your loyalty to our Best Western Plus and thank you for taking the time to write a review! I'm delighted you always have a great stay all-around and find our location excellent. Thanks again for your review and we can't wait for your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockmart, Georgia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 30, 2014

We were traveling with another couple and booked 2 separate rooms for 3 days. The room was clean as was the hotel. Staff was always friendly and one of the nicer breakfasts I have seen in hotels (free breakfasts) as each day we were there something different was offered verse other places that have the same thing day in/day out. The attendant was always on top of it (cleaning and stocking) the coffee was always fresh with creamer flavors to choose from as I am a big coffee drinker 24/7 LOL.

Room was nice and comfortable slept well, bathroom was roomy and standard of what I expect with toiletries, which were restocked daily if needed (some places I have stayed never restocked daily especially if you got a discount hotel rate in booking).

The only issue we had was on our last night we went to our rooms and our keys would not work (however our belongings were still in our rooms and we had prepaid for three nights). We simply went to the front desk and they immediately fixed our keys to access our rooms ........ check in staff error had punched 2 nights instead of 3.

I Hop is directly next door we had walked there for dinner the night we arrived as we were tried of driving but needed to eat. Over all I would stay here again and recommend this hotel to family and friends.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at BEST WESTERN PLUS University Inn, responded to this review, March 31, 2014
Dear Terri2south,

Thank you for writing a comprehensive review of your recent stay - we hope you and your friends had a fun visit. I'm glad to hear you had a comfortable, clean stay and found our staff so friendly and helpful. I do apologize for the inconvenience with your room key, but am happy our staff was able to clear it up quickly. Thanks again for your comments and we'll see you the next time you're in town!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS University Inn

Address: 5345 Market St, Wilmington, NC 28405-3505 (Formerly Innkeeper - Wilmington)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Wilmington
#12 Romantic Hotel in Wilmington
#14 Business Hotel in Wilmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn 2.5*
Number of rooms: 95
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Also Known As:
Innkeeper - Wilmington Hotel Wilmington
Innkeeper Hotel Wilmington

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