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“Could have been better” 3 of 5 stars
Review of Hampton Inn & Suites Wilmington/Wrightsville Beach

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Hampton Inn & Suites Wilmington/Wrightsville Beach
2.5 of 5 Hotel   |   1989 Eastwood Road, Wilmington, NC 28403   |  
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Ranked #9 of 43 Hotels in Wilmington
apex, United States
1 review
“Could have been better”
3 of 5 stars Reviewed September 20, 2013

Great location. Room could have been cleaner. Wireless connection was horrible. Not very business friendly (no desk in room, wireless was horrible and the LAN connection was between the double beds) Not that I am very picky on a business trip, but I'm a Hilton Honors member and listed are preference for away from elevator and King bed. On arrival only had 2 doubles away from the elevator...disappointing. Room cleanliness could use some serious work too...

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, Guest Relations Manager at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, October 2, 2013
Thank you for taking the time to bring your concerns to my attention. I have passed your comments about the cleanliness onto the executive housekeeper so they can provide their team with extra feedback. Please let me know the next time you are in town and I will personally make sure you have a room more suited to your needs. Thank you again for your valued opinion it really helps in approving in any and all aspects of the hotel. Take care and we hope to see you back again in the near future.
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367 reviews from our community

Traveler rating
    215
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    39
    13
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 19, 2013

My husband and I stayed three nights at this hotel. The property is nice and well taken care of with the exception of the pool area. The day we arrived the pool had a lot of leaves in it and the water was clouded. it appeared the pump and filter were not working. We informed the front desk and were told that someone would be sent out to look at it immediately. We checked several times and other than someone skimming the leaves out, the looks of the pool didn't improve. We never went back because it appeared it was not being properly maintained; the filter never was working. That was our only complaint. The staff was friendly and the rest of the property was what we expect when we stay at Hampton Inns. One nice bonus was a walking path near the hotel that we enjoyed walking on.

Room Tip: Higher floors have less humidity.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, Guest Relations Manager at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, October 2, 2013
We are sorry you experienced problems with the pool. We have gotten a new filtration system since then and we are so sorry this affected your stay at our property. We appreciate your feed back and would love if you could come back and stay with us again. Please feel free to contact me directly and I will make sure to set you up in something really nice for you and your family. Thank you again!
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Warrenville, South Carolina
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

I had a little trouble finding this hotel. Even with GPS I drove past it. Really nice quiet hotel nestled in behind the Chop House. The lobby is beautiful with a very nice patio area off the back near the pool. Check in was easy and very friendly. The room was extremely clean and quiet! I ordered in from a local authentic Italian restaurant. Food arrived in what seemed like minutes still steaming and very tasty. The hotel is a short drive to the beach. The breakfast offered a wide variety of options (the main option didn't make any sense to me) but I was very satisfied with some fresh fruit and juice. This hotel exceeded all of my needs on this business trip. I would also be very happy to bring my family here when I vacation in the area. Great job!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, Guest Relations Manager at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, October 1, 2013
We are so glad you enjoyed your stay here at our property and found our services and amenities met your expectations. We would gladly have you back again anytime you are in the area for business or pleasure. Thank you for reviewing our hotel and please let us know the next time you are headed our way as we would love to be your home away from home here in Wilmington.
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Concord, North Carolina
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

My husband and I enjoyed our stay. Friendly on-site reservation agents, friendly front desk, and management but the best of all was our room attendant Grace. She had our room ready and very clean and comfortable. Every encounter we had with her she greeted us and wore a smile. Hotels are almost on every corner especially in resort areas but it is the people that can make your stay memorable.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, Guest Relations Manager at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, September 19, 2013
Thank you for taking the time to review our property. I am so glad you found our team to be warm and inviting and most importantly for taking special praise in Grace. Grace works hard each and everyday and I know she will be thrilled to see your comments about her work. Thank you again and we hope to see you in the near future. Take care!
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greensboro, United States
1 review
5 of 5 stars Reviewed September 14, 2013

clean, and nice and peaceful. One of the nicest Hamptons I have every visited. Great lobby and breakfast. We sat outside on the sofas which overlook the patio and enjoyed wine and cheese. There was a managers reception with free wine and beer and hot snacks...very nice!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, Guest Relations Manager at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, September 15, 2013
I am so glad you got the chance to join us for our managers reception during your stay it is just one way we like to show our guests that we appreciate them. The courtyard area is one of my absolute favorite parts of our hotel, it is so nice to sit out there and excape reality for even just a few minutes, I am glad you got to sit and enjoy it during your stay as well. Please come back anytime you can as we would love to be your home away from home when travelling to the area. Thank you for y our time and your review, we loved having you here. Take care!
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Richmond, United States
1 review
5 of 5 stars Reviewed September 13, 2013

I have stayed at this hotel multiple times and each time the rooms have been nice, the staff friendly and helpful and the back patio area is lovely. It is located right in the middle of everything but is also very private. The rocking chairs and fans on the patio go perfectly with a glass of wine on a warm summer evening.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, Guest Relations Manager at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, September 15, 2013
Thank you for your loyalty and your business we really appreciate your return to our hotel and hope that you will continue to do so. We also thank you for taking time out of your busy schedule to write a review about our hotel. Please let us know if there is anything we can do for you and, as always, we look forward to seeing you soon. Take care!
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columbia, United States
1 review
4 of 5 stars Reviewed September 13, 2013

Very accomadating on short noticte. Sales staff and counter staff very pleasant and easy to work with. Would reccomend this hotel for business or pleasure. Will continue to use this hotel when business dictates that in be in Wilmington

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, Guest Relations Manager at Hampton Inn & Suites Wilmington/Wrightsville Beach, responded to this review, September 15, 2013
Thank you! I will pass on your comment to our sales and front desk team they love hearing that they made any guests stay note worthy. We would be happy to serve as your home away from home anytime you are in Wilmington and appreciate your return business. Thank you again and we look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Wilmington/Wrightsville Beach

Address: 1989 Eastwood Road, Wilmington, NC 28403
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Wilmington
#8 Business Hotel in Wilmington
#10 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Wilmington/Wrightsville Beach 2.5*
Official Description (provided by the hotel):
Close to the beach without the beach prices! Located 1.3 miles to Wrightsville Beach and adjacent to Summer Rest Trail if you would like to take a relaxing walk/run down to the Intracoastal Waterway.Here at the Hampton Inn & Suites Wilmington/Wrightsville Beach-Landfall Park, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. In addition to our outstanding service, the Wilmington Hampton Inn & Suites offers a full service bar, guestrooms with LCD flat screen TV's, connecting rooms, cribs upon request, hair dryers, and irons. Laundry/valet services, guest Laundromat, fitness facility, and a large outdoor pool with gazebo bar are only a few of the amenities offered. ... more   less 
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Also Known As:
Hampton Inn And Suites Wilmington/Wrightsville Beach
Hampton Inn & Suites Wilmington/Wrightsville Beach Hotel Wilmington
Hampton Inn Hotel Wilmington
Hampton Inn Wilmington
Wilmington Hampton Inn

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