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“Very nice” 5 of 5 stars
Review of The Hotel of West Jefferson

The Hotel of West Jefferson
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The Hotel of West Jefferson
2.5 of 5 Hotel   |   203 Hampton Place Court, West Jefferson, NC 28694 (Formerly Hampton Inn West Jefferson)   |  
Hotel amenities
Ranked #1 of 4 Hotels in West Jefferson
Indian Trail, North Carolina
Top Contributor
86 reviews 86 reviews
34 hotel reviews
Reviews in 48 cities Reviews in 48 cities
32 helpful votes 32 helpful votes
“Very nice”
5 of 5 stars Reviewed 6 days ago NEW

Have read some of the negative reviews and must say we did not have the same experience. We were greeted properly and it was explained to us the hotel was under renovation since it was changing from a Hampton to a Holiday Inn the first of the year. The lobby was bright and clean, as was our room which was quite large. We were given a room with a view of the mountains and found the bed to be comfortable and everything we needed available. The hotel does sit on a hill, so the driveway is quite steep, unless there is sudden bad weather at the time of arrival, this is not a problem. We did not see anything undesirable on the property and felt efforts were being made to make this one of the top properties in the area. We did not see any reason too not choose this hotel again. They even had someone sweeping the parking lot when we left.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
    5
    6
    2
    0
    1
See reviews for
3
6
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Winston Salem, North Carolina
2 reviews
1 of 5 stars Reviewed 2 weeks ago

We stayed here often when the hotel was a Hampton and thought it was fantastic. Our last stay was terrible with rude service and scary guests. We felt unsafe at night with mostly loud men that were smoking inside and outside by our cars. The room was dirty and carpet not clean. Must be why the Hampton dropped them!!! They were in the process of converting to a Holiday Inn Express but don't waste your money or time here. West Jefferson is a lovely community in beautiful Ashe County and needs a good hotel. This property has lost it's standards. I rarely write reviews unless the situation is extremely bad so please take my advice!

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Hotel of West Jefferson, responded to this review, 3 days ago
Dear NewRiverClear,

Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here on business. Co booked this for us believing it offered comfort and amenities. On arrival the desk clerk was VERY nonchalet, no smile, no welcoming personality, just very dry. We found that the business center, which we really needed was not available, the year round indoor swimming pool was not available. My husband asked for a pen and was told they did not have any...REALLY. you would expect pens and pads to be in the room. The co should have been offered a discount, due to false advertisement.The best part of our stay here, was the clean room, quiet, and the great view.

Room Tip: Nice front view
See more room tips
  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Hotel of West Jefferson, responded to this review, 4 days ago
Dear Brenda B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room cleanliness.

However, we’re sorry we fell below your expectation regarding the business center and customer service which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal, India
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 2, 2014

New, nice large comfortable rooms, above average breakfast, easy access, clean, ok internet. A bit expensive but it makes it a good place to stay for a business trip. Fast food is across the street and nice restaurants are a couple of miles down the road

On the other hand, some of the staff are disinterested as other reviewers note. Other staff are very helpful.

Odd that most rooms do not have mini-fridges or microwaves.

One watch out is they will charge for the full cost on check-in, not at checkout.

Regardless, I do recommend it.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 21, 2014

We were staying in West Jefferson for a wedding and my mom called the chamber of commerce to ask their opinion on this hotel since it didn't have a website. The chamber told her that it was the nicest place to stay nearby and that we wouldn't be disappointed. He was correct. It was a clean, quiet place to stay. It was close to downtown activities and other attractions. The staff were very courteous. The views were breathtaking :) It used to be a Hampton Inn, so there are still traces of that in the fact that they serve hot breakfast, coffee all day long, and even some of the interior signage is the same. Very pleasant stay.

Stayed September 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 4, 2014

Hotel sits on the side of a hill. The lady at reception greeted us as we came through the door and was very nice. She checked us in quickly and we were off to our rooms.

Lobby was clean. They are in the middle of changing from a Hampton Inn to a Holiday Inn Express so they were painting and dong some Holiday Inn additions but kept the lobby clean.

Room was nice and clean. It would be nice to have a microwave and fridge in the room, mine did not have one. Everything in the room worked well.

Fitness room only has one treadmill and one elliptical trainer. It a sizable hotel so this will not due when the place is busy. Also, as I have said about other limited service hotels, they need to add some free weights and a bench. Pool was nice. Hot tub is not very big, and as others have stated, not very hot. Nice pool deck area.

Breakfast was pretty limited but good. They have Jimmy Dean sausage sandwiches and skillets available that you microwave yourself, cereal, bagels, yogurt and of course hot coffee. I expect this will change and be upgraded once Holiday Inn is attached to the building and they serve biscuits, gravy, eggs, and those Holiday Inn signature cinnamon rolls.

I would stay here again.

Check out was quick and accurate.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, Virginia
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 1, 2014

Hotel is very clean and is nicely decorated. The hot tub was not hot and desk clerk seemed uninterested in helping with getting it heated up. She just blew us off basically saying "push the button on the wall" When she was told that didn't help she just shrugged and turned away. so we sat in a cool bubble tub for a short time before saying the heck with it. The business center printer was out of ink and would not print. Again, the clerk didn't care or offer to fix the problem. The rest of our stay was nice but for the price I expected the amenities to work.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel of West Jefferson

Address: 203 Hampton Place Court, West Jefferson, NC 28694 (Formerly Hampton Inn West Jefferson)
Location: United States > North Carolina > North Carolina Smoky Mountains > West Jefferson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in West Jefferson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Hotel of West Jefferson 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Newly Renovated Business Class Hotel located in a serene, picturesque escape! ... more   less 
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Also Known As:
Hampton Inn West Jefferson Hotel West Jefferson

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