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“Absolute worst "motel" ever. Beware” 1 of 5 stars
Review of Relax Inn

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Relax Inn
2.0 of 5 Motel   |   232 R. Phillips Rd, Waynesville, NC 28786 (Formerly Rodeway Inn)   |  
Hotel amenities
Ranked #5 of 8 Hotels in Waynesville
Atlanta, Georgia
1 review
4 helpful votes 4 helpful votes
“Absolute worst "motel" ever. Beware”
1 of 5 stars Reviewed November 29, 2010

This was the absolute worse hotel expierence I have ever had. We had several friends/ family staying here for an event. Each of had an issue with the girl who answered the phone. So we check in early evening and head out until much later. Once we get into the room and prepare for bed, we find the bathroom door does not close. So we call the front desk. The answer was so rude, I was unsure if I had even gotten the right place. I let the lady know that we needed someone to fix the door and she informed me that a maintenence man could come late morning (when check out was 11). I asked why it could not be done earlier being that I needed to use the bathroom that night, not after I checked out. She gave an unconcerned reply so I asked for a manager. She said there was not one and proceeded to inform me that there was no manager nor maintence because this was "a motel not a hotel". We fixed the door ourselves by removing the hinges and rehanging it correctly. A little bit later, we go to the bathroom and go to lift the toilet seat, and the seat is not even attached! So we call the front desk and have our room switched. We repacked and were moved a couple doors down. The man who moved us was very defensive of the girl at the front desk. He was the manager. She was his wife. So we are in our new room. The heater is too hot or too cold. We settle down to bed and the heater startes making noises like there is a critter in there!! At this point we just laughed it was so bad. So, I go to the bathroom. Turn on the fan... fan goes "clunk, clunk" and then falls off the ceiling!! I am not kidding. In the morning, (included breakfast was pretty bad) we realize there is no iron, no ironing board. So we go to check out and I clamly inform the manager that we have had a terrible expierence. I did not ask for a discount. I just wanted him to know. And he says he can not control if the toilet seat is broken. Granted, things happen, the seat was not even connected. When house cleaning, cleaned it, there would have been no way to miss it. As I attempted to explain this point of view, he became infuriated ana said "I would like to see what your house looks like". I replied that my home was clean and had working toilets. And he says, and I quote "Screw you! Get out! Leave! Leave Now!" I was appaled. So I leave and call my parents who are staying there as well and who had helped move us in the middle of the night. My father goes down to check out and simply says he understood he had been rude to his daughter. and the manager says "Yes, I told her to screw off and I tell you the same thing. Screw off!". Later we are at the event with the rest of our group. One couple, before they learn about story, says their toilet seat was not attached, fell right off and their heater was terrible. Another couple says they had just checked in and the manager told them that our particular group was trouble makers and caused problems. Tell me, how is it appropiate as a manager to tell anyone to screw off and then tell a complete starnger that they were problems. I would never recommend this place or the Super 8 as it is owned and run by the same man. I fully plan to write corporate and the chamber of commerce. Even if this is a "motel" and not a "hotel", I expect a functioning room. And though I am very careful to be polite, even if I had been a jerk, as a manager, he should never had said what he did. Wow. At least now I have a fun story to tell.. right?

  • Stayed November 2010, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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33 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada
Top Contributor
68 reviews 68 reviews
66 hotel reviews
Reviews in 55 cities Reviews in 55 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 11, 2009

This hotel is situated right off of the interstate on top of a hill, up a very steap and curvy driveway! A plus is that is has great views from the windows. The rooms are clean and the breakfast is okay. The staff however was very nice! The hotel is close to several restaurants and is not too far from downtown Waynesville.

  • Stayed January 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Orlando
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 13, 2008

I booked in this Days inn for two nights to attend a wedding in Lake Junalaska but I cancelled my 2nd night because of the rooms condition and mainly because the employee there doesn't know the meaning of hospitality. The first time I entered our room I should have known then that it was going to be bad when we found out that the room wasn't ready, hamburger paper wrapper was on the desk and also an empty coke drink. When I used the bath, I almost got imprisoned there because the door got stuck on lock and I have to wiggle it hard to get it open. From then on we never close the door again when we use it. The room cost me $80.00 which is not bad considering there is free breakfast in the morning which closes at 9:30. We got there at 9:25 and try to get a bite of what was left but I notice that the cleaning lady is already spraying her cleaning solution on the appliances, tables, without regardsof her cleaning solution getting into the open containers of food. I guess she was mad on us coming at almost closing time and show her anger that way, trying to get us out of the area, soo meanly and without regards for the guest there. I told the front desk about it and he just said he will talk to her. It's a shame that not all days inn are alike. Waynesville Days Inn should get an "F" in my book.

Stayed August 2008
Was this review helpful? Yes 2
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Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2007

I wanted to stay here a little longer but we had to move on to another town on our visit to NC. we ended up there for one night and they had a convention in town so it was filled up. they did have one room left fo us. The room was clean and had sliding windows in front if you want fresh air. rocking chairs out front of your door for relaxing. This Days Inn is right off the interstate so no need to look all over town. Very nice place.

  • Liked — Easy to find in town
  • Disliked — Days in has the best Pillows!
  • Stayed October 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Raleigh, NC
Top Contributor
103 reviews 103 reviews
74 hotel reviews
Reviews in 77 cities Reviews in 77 cities
182 helpful votes 182 helpful votes
3 of 5 stars Reviewed June 1, 2007

My daughter and I went to the area to hike Cold Mountain, and needed a place to stay. We chose the Days Inn because Waynesville is nice and convenient, and we need a place that allowed dogs. The hotel is up on the side of a hill on the edge of town, and is very nicely situated. We weren't interested in the pool, but FYI, it was small and out of service. The hotel is very close to a KMart and a number of decent restaurants. The Sagebrush Restaurant turned out to be surprisingly good, and the Waffle House did not disappoint. Lots of bikers, too, but they were very nice and well bahaved. Maggie Valley is very close, and has a lot of tourist stuff, if you are into that kind of thing. The hotel was pretty worn, but the rooms were very confortable and gave us a place to lay our heads and get a shower after our hike. If you need a place to stay, this place is adequate, but isn't anything special. So, don't just sit there, go hike!!

  • Liked — Location, value and they take pets!
  • Disliked — Worn out, not that friendly.
  • Stayed June 2007
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relax Inn

Address: 232 R. Phillips Rd, Waynesville, NC 28786 (Formerly Rodeway Inn)
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Waynesville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Relax Inn 2*
Number of rooms: 40
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Also Known As:
Days Inn Waynesville
Waynesville Days Inn

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