Really wish I could've rated my stay better, but upon checking out, I was charged my pet stay on my credit card after paying cash the night I checked in. Yeh, why cash?. Dumb me. but the clerk asked and I said sure I have cash...the room was already charged on my credit card. Oddly, she kept repeating this over and over...that my room was already paid for...there was another guest waiting to check in also...hearng all this..
Anyway, I asked for something I can use as evidence that i paid cash, sooooo...after a few options, she pullled out my check in document and had me sign it. with a special note...which I did..
Here is the show stopper, after checking in..we went out to dinner and upon our return, Miss wise front desk clerk, came to our room door and said she gave me the wrong check-in document to sign (Hmmm..seems she gave this some thought)...so in front of our hotlel room door, she had me sign another check in document"..of course trusting me did not double check...she even allowed me to use her back to place the document so I can sign it....
Anyway, after our two night stay, the morning of checking out, I encountered this disrepancy on my final bill. Pet fee charged on my Credit card. So I explained to the "different" front desk clerk of the situation, more than once. She even saw the first check inn document that I had signed but my signature was "SCRATCHED" off. I asked her where is the other one I signed? She could not find it. No where to be found. So, in her effort to believe the customer, she returned to me the pet fee in cash...
We travel around oftern, and always used our credit card to pay the hotel bill, This was an anomalie, where we simply pulled out the cash for the pet fee because the front desk clerk causually said it would be easier if it was cash...Oh, did I mentioned she said it was her first day at the job?....
This dishonesty left a terrible after taste to our weekend gertaway at this hotel. Hence the rating we gave. We will never use them again...and we are Choice Hotels Rewards members.....
- Also Known As:
- Days Inn Waynesville
- Waynesville Days Inn
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