We found this motel on the Garmin and selected it because we could earn points on their Wyndham travel card for Days Inn. Upon registering, I gave the clerk my credit card, drivers license and Wyndham Rewards card. She took the first two, but left the Wyndham card on the counter. I reminded her to add the points to my account # on the card, and she told me that she could not assign me points because “we really are not a Days Inn, we are between names right now, but if you call the manger back in three days, he can give you points on a Choice Hotels card”. I thought that was odd, because there are several huge Days Inn signs on the drive on the way up the mountain to the Days Inn, and everything in the lobby for check-in had the Days Inn logo on it. I mean, why would you say you were not a Days Inn when you are sporting that logo on everything? I asked about the signs that quite obviously read “Days Inn”, and she replied again “we are not really a Days Inn, and you cannot even find us as Days Inn listed on the internet”. So, by this time, I had signed my credit card receipt for my room, and noticed that the receipt had a Days Inn logo on it about the size of the palm of my hand, and asked again, “If you are not a Days Inn, why is the logo on my receipt that I just signed?” At that point, she told me that she was going to give me a refund, and I could stay somewhere else. I eagerly agreed with her that was the best thing to do. She asked for my credit card again to “process your refund”, so I gave it back to her. When I pulled out my reading glasses to read the refund receipt before signing it, I noticed that there was NO notation of a refund; instead, what I saw was yet another charge for my room, so she was trying to charge me TWICE for a room that she was not intending to rent to me. I called that to her attention, and she quickly developed a bad attitude and was hateful, but she did process my full refund for the two room charges. I told her that I would call and talk with a manager about tonight, and she quickly told me “Go right ahead.” I travel around the world frequently and have never been told that my money was not wanted as a motel or hotel patron, rather, my business has always been highly solicited. I suspected that something was strange and fishy. So, when we checked in to the Best Western (2.6 miles away, and much better motel), I pulled out my Ipad and checked for reviews on the Days Inn, Waynesboro, NC. The reviews for this motel are not highly rated, with many more incredibly poor reviews than the occasional unsatisfied customer. Upon further looking on the internet, I also found that someone was disgruntled enough to make a video of the poorly kept grounds and exterior of the motel and posted it on YouTube. The clerk, who was not wearing a nametag, but was female, with black hair and brown eyes, was probably the subject of several other posts who mentioned that the front desk clerk was “unfriendly” and other like adjectives. I also found out, through another post, that the female desk clerk is related to the manager, so that is why she was probably most comfortable with me calling the manager. And when I saw how hostile the manger treated other guests when they complained, as documented in other posts that reviewed this motel, I knew my efforts there would be wasted. So, today I called Days Inn Corporate and filed a formal complaint. I would encourage all other guests who are not satisfied to do the same thing. I also found out from corporate that this location truly is, as of our phone call today, a Days Inn, verifying that the desk clerk lied to me about their status/name. I would not encourage anyone to waste their money there, as there are plenty of other motels in the area who have friendly staff who know how to work with the public and show courtesy to
Find a different motel. It has poor management and exceptionally poor customer service and relations...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.