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“Not a BB” 3 of 5 stars
Review of Grandview Lodge

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Grandview Lodge
3.5 of 5 Bed and Breakfast   |   466 Lickstone Road, Waynesville, NC 28786-5300   |  
Hotel amenities
Ranked #10 of 22 Waynesville B&B and Inns
chapin, sc
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Not a BB”
3 of 5 stars Reviewed February 11, 2013

We won't run back here. Not as pictured on website. No wi-fi operational, breakfast skimpy unless you like sweet kids cereals, central heat OK one day and none second with low teen temps outside. Had wall heater on all night just to take chill off.

Room Tip: Don't run here without looking around first at other places
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 people have reviewed this hotel

Traveler rating
    34
    26
    10
    8
    10
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21
40
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 30, 2013

We were with 19 friends so, therefore, we rented all the rooms. At check in, innkeeper very friendly. Rooms were too hot the first night and no heat the second night. Afraid to use the wall heaters since they did not appear to be safe. Tom said they were more expensive to operate and would appreciate leaving them off. All rooms were advertised with WiFi but it did not reach any of the outside rooms. Rooms were not refreshed during our stay. Evening meal was a disappointment and we were overcharged. Price was set when reservations made. We would not recommend this place to anyone. Did I mention there was a litter box in the kitchen?

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harrisburg nc
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 30, 2013

My husband and I stayed here with a group for the weekend. This facility is really not set up to host groups such as ours. The sitting room is very small with a well WORN couch and chair. There is a very large dining area if you want to sit in a straight chair for the evening. We had dinner here Friday night . We were charged $15 a person and were told we received a "discount". The meat was a packaged roast beef product....all the slices were exactly the same and the vegetables, a frozen mix. The tea was made from a mix too. Much better meals could be had in town for the price. The rooms were very hard to keep comfortable. Too hot one night and freezing the next. Water flow was also a problem in the bathrooms. One morning I brushed my teeth with a trickle. WIFI was non-exsistent in the lower rooms. Our blinds were also broken and we had to hang items over the window so people could not see in.There was no service to the room during our weekend stay. Coffee and a few drinks left over from dinner were available the first night, but there was no hot water for tea bags. Nothing was there the second night, not even ice. Breakfast was awful. The same egg casserole which probably came from bag was served both mornings. There were frozen waffles and cereal, if you like Fruit Loops and Cocoa Puffs. They did serve biscuits and sausage one day and biscuits and bacon the next. All in all a very disappointing experience. The group I was with stays at a B & B every January. We definitely will not be back here.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 28, 2013

I was under the impression this was a Bed and Breakfast but it is not! It is a "lodge". Do not book your reservation thinking that you are going to be waited on and pampered. You will not see much of the inn keeper! Room was very hot one night and very cold the other. No thermostat in each room....one central thermostat controls 7-8 rooms. Even though the thermostat up to 80 degrees, rooms were still very, very cold on second night. Wireless internet did not "reach" to my room. The blinds were broken in places; therefore, I had to take towels to put over my windows to prevent the outside from looking in! No room service during the two days I was there....the only thing I really needed were fresh towels! Communication between "chef?" and inn keeper was very poor. (We were overcharged for our dinner meal.) The second night, no inn keeper in sight; therefore, no ice for our use, no coffee, no tea, nothing! I was very happy to arrive back home!

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Charleston, South Carolina
Top Contributor
64 reviews 64 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 21, 2013 via mobile

We had two rooms for two nights both of which were charming wooden ceiling/walled rooms with a homely rustic, mountain cabin feel. The bed-heads were made of logs and the beds had attractive bear design blankets. The beds were very comfortable. The heating was efficient, if old fashioned (radiant heater built in to the wall) but over two cold nights with snow lying on the ground they were comfortably warm. The bathrooms were old fashioned but in keeping with the "cabin" feel but they were very clean and well serviced. A separate fan-assisted heater, again built in to the wall, made the bathrooms warm on cold mornings. The hot breakfasts were filling and varied from day to day. They were served in a large comfortable dining room with excellent service from the couple running the hotel. We sat in the sitting room/entrance room with a large burning fire in a stone fireplace in the evening playing cards. On the second night plates of pizza were left out for guests and we could make hot drinks in the kitchen. We were made to feel very welcome.
Having read some of the reviews we simply did not recognize this as being the same place as that described in some of the ridiculous, negative reviews. There was not a dog to be seen!!
Two points - coffee making facilities in the rooms would be good although, as mentioned, we could make hot drinks in the kitchen. The other, and our only criticism, is that the walls are rather thin such that, for example, I could clearly hear the man snoring in the next room and, if your neighbors watch television late (ours didn't) it would be intrusive. A final point which has been mentioned in other reviews is that the wifi reception was available in our room but was not in our son's room two further away from the main reception. A more powerful router would solve this.
We will definitely return to Grandview Lodge and I urge readers not to be put off by the undeserved negative reviews.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNsights722, Guest Relations Manager at Grandview Lodge, responded to this review, January 27, 2013
Thank you so much for sharing your experience with others. We really appreciate your candid review and appreciation for our Lodge and amenities. We will also look into the suggestions you mention to further enhance guest experiences. Thank you again!
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ny
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 10, 2012

We spent 2 days at the Grandview Lodge after Thanksgiving, a little vacation added to the holiday. First, it was advertised that it had wireless internet. But we were informed that it didn't go as far as our room. Don't know when the room was last vacuumed, but the closet floor was covered in small green pebbles. It's pretty chilling in the mountains at the end of November and our room was freezing. The little electric heater finally warmed it up by about 10 PM. Breakfast was average at best. On day 2 we spent the day in Smoky Mountain Park. When we got back to our room, chilly and tired after a fun day, we found that the room had not been serviced - no clean towels and unmade beds. Couldn't find the owner anywhere. In the morning we asked whether this was their policy and were informed that "their guests didn't want anyone in their rooms". Really??

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNsights722, Guest Relations Manager at Grandview Lodge, responded to this review, December 15, 2012
Thank you for your review and we sincerely apologize for your disappointment. We have always provided maid service upon request simply because the vast majority of guests prefer us to not go into the rooms unless they are staying longer than two days. As a rule we refresh the rooms after the second night. As to the cleanliness issue we have brought this to the attention of our Housekeeping Manager. She checked your room and did not find the same issue as you did and we appreciate you bringing it to our attention.
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asha730
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 6, 2012

My fiance and I stayed here for a long weekend in NC. The peoiple who run the B&B are very friendly and hospitable. The atmosphere is relaxed. The breakfasts tasted great and it was a beautiful view sitting out on the covered porch. They gave us a lot of good suggestions for local attrqactions to see as well. We took the largest room in the main part of the house. It was a nice size with a nice large bathroom. The bed was comfortable and we had a lot of privacy. We truly enjoyed our stay and cannot wait to go back.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNsights722, Public Relations Manager at Grandview Lodge, responded to this review, December 8, 2012
We are so glad that you enjoyed your stay, and really appreciate your review! We hope to see you again in the Smoky Mountains!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grandview Lodge

Address: 466 Lickstone Road, Waynesville, NC 28786-5300
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 22 B&Bs / Inns in Waynesville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grandview Lodge 3.5*
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