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“Great value and view” 4 of 5 stars
Review of BEST WESTERN Smoky Mountain Inn

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BEST WESTERN Smoky Mountain Inn
2.0 of 5 Hotel   |   130 Shiloh Trail, Waynesville, NC 28786   |  
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Special Offer
1,000 bonus reward points
Ranked #2 of 8 Hotels in Waynesville
Certificate of Excellence
Arkansas
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great value and view”
4 of 5 stars Reviewed April 8, 2013

My wife and I stayed here in order to visit the Smoky Mountains and the attractions near Asheville. The hotel is in a safe/somewhat secluded area from general access (and 1 way in and out of the property), which I think makes the property a little less prone to crime.

The rooms were very clean and everything worked properly. Our room had a safe, fridge, and microwave. The free wi-fi was fast enough. Breakfast wasn't spectacular, but they had pretty much something for everyone (waffles, cereal, pastries, coffee, juice, etc.).

The price of the room was very reasonable, and the view from the hotel is amazing (it is located on a hill with nice views of the mountains). A couple of drawbacks: no fitness center and no laundry facility on site. Definitely would stay here again!

Room Tip: Rooms facing Hyatt Creek Road have amazing view of the surrounding mountains.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Antraroony,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

Traveler rating
    202
    113
    29
    6
    5
See reviews for
123
130
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Saskatoon, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 15, 2013

The staff was very friendly and helpful. Breakfast wasn't amazing but it was better than a lot I have seen~waffles, eggs, pastries, cereal, juices & coffee and it served until 10am which is great if you want to sleep in for a bit. The room was clean, modern and I felt safe there. Great mountain views.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear BCLE,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesville, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 28, 2012

Very clean rooms and bathroom was newly done. Waffles, eggs, cereals, juices, muffins and more - great breakfast included. Friendly staff. Centrally located. We're glad we found this place. Only downside was paper thin walls but we weren't in the room much at all for that to be an issue. 12/28/2012.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear RoadTrip12345,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

We were pleasantly surprised to find this great motel. The rates are very reasonable and excellent hospitality! The rooms were very well maintained and very clean. The view and property was just beautiful. We travel to Bryson City every Christmas as a family and this is definitley where we will stay again!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Pam H,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
150 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed December 7, 2012 via mobile

We normally do not have great luck showing up without a reservation at 9.30pm. Our experience here was totally different.
We experienced a nice clean room and bathroom with a nice modern shower and a clean and quiet room. the rate was reasonable and check in and out was pleasant and quick. A great find and we will be back!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Cruicad,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 5, 2012 via mobile

This hotel is perfect. The staff is friendly, the rooms clean, the property well maintained, the views are breath taking, and the location is great. You can't ask for a better hotel than this. When in the area, I would not stay any where else.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Jo-DBannanna,,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 23, 2012

We decided to stay at the Best Western when we wanted to shop the quaint places in Waynesville over Thanksgiving. The rates are every reasonable. The accommodations are motel-like, but very clean and well maintained. The bathroom was more than adequate ... we loved the bathtub. The staff is very friendly. If we return to Waynesville, which is a fabulous mountain town near/in Maggie Valley, we will definitely stay there again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, November 26, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Waynesville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Smoky Mountain Inn 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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