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“Very nice; clean!” 5 of 5 stars
Review of BEST WESTERN Smoky Mountain Inn

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BEST WESTERN Smoky Mountain Inn
130 Shiloh Trail, Waynesville, NC 28786   |  
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Ranked #1 of 8 hotels in Waynesville
Saskatoon, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Very nice; clean!”
5 of 5 stars Reviewed March 15, 2013

The staff was very friendly and helpful. Breakfast wasn't amazing but it was better than a lot I have seen~waffles, eggs, pastries, cereal, juices & coffee and it served until 10am which is great if you want to sleep in for a bit. The room was clean, modern and I felt safe there. Great mountain views.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear BCLE,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Waynesville, North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 28, 2012

Very clean rooms and bathroom was newly done. Waffles, eggs, cereals, juices, muffins and more - great breakfast included. Friendly staff. Centrally located. We're glad we found this place. Only downside was paper thin walls but we weren't in the room much at all for that to be an issue. 12/28/2012.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear RoadTrip12345,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

We were pleasantly surprised to find this great motel. The rates are very reasonable and excellent hospitality! The rooms were very well maintained and very clean. The view and property was just beautiful. We travel to Bryson City every Christmas as a family and this is definitley where we will stay again!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Pam H,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Top Contributor
110 reviews 110 reviews
68 hotel reviews
Reviews in 88 cities Reviews in 88 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 7, 2012 via mobile

We normally do not have great luck showing up without a reservation at 9.30pm. Our experience here was totally different.
We experienced a nice clean room and bathroom with a nice modern shower and a clean and quiet room. the rate was reasonable and check in and out was pleasant and quick. A great find and we will be back!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Cruicad,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
Reviews in 29 cities Reviews in 29 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 5, 2012 via mobile

This hotel is perfect. The staff is friendly, the rooms clean, the property well maintained, the views are breath taking, and the location is great. You can't ask for a better hotel than this. When in the area, I would not stay any where else.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Jo-DBannanna,,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 23, 2012

We decided to stay at the Best Western when we wanted to shop the quaint places in Waynesville over Thanksgiving. The rates are every reasonable. The accommodations are motel-like, but very clean and well maintained. The bathroom was more than adequate ... we loved the bathtub. The staff is very friendly. If we return to Waynesville, which is a fabulous mountain town near/in Maggie Valley, we will definitely stay there again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, November 26, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 14, 2012

My wife and I stayed here two nights, our first visit to the Smoky Mountain park and Asheville area. While we intended to stay in an Asheville B&B, they were all full, so we picked this hotel, and it couldn't have worked out better. Raised up on a hill, it has beautiful views, made better by the fall foliage. The staff was a delight to interface with, and the room was large and clean, the bed very comfortable. Breakfast was standard fare for such a place, but the staff so helpful. We got good dinner suggestions for places in Waynesville, and ate at two of them, the Sweet Onion, and Pasquale's (would recommend both).
Would happily recommend this place to others.

Room Tip: Rooms on the front side afford the best views of the mountains
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, November 15, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 hotels in Waynesville
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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