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BEST WESTERN Smoky Mountain Inn: Traveler Reviews

130 Shiloh Trail, Waynesville, NC 28786
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BEST WESTERN Smoky Mountain Inn
Ranked #2 of 8 hotels in Waynesville
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70 reviews from our community

    Trip type
Traveler rating
    27
    33
    8
    0
    2
Date Rating
Elkin, North Carolina
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Great Stay”
4 of 5 stars Reviewed October 15, 2012

We have stayed in the Smoky Mountain Inn for 6 years. It is in a great location for our mountain ramblings. They could do some updating by putting in new carpet but the rooms are a nice size and clean. The beds were VERY comfortable.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by samaca for Waynesville
Ask samaca about BEST WESTERN Smoky Mountain Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
November 15, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“A great way to end a vacation”
5 of 5 stars Reviewed September 27, 2012

A beautiful location , charming and helpfull staff, immaculate rooms, and breakfast til 10.am. you can tell we really enjoyed our stay..probably September is not peak season so we had the facilities including the pool to ourselves....go back..yes indeed....shame it's now 4000miles away.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask terry187047 about BEST WESTERN Smoky Mountain Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
September 28, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Smokey Mountain Getaway”
5 of 5 stars Reviewed September 26, 2012

Hotel was very clean, excellent location and a nice view. Waynesville, NC is a nice quaint town, and the restaurants we ate at had awesome food. People we met were all very nice. The staff at the hotel that we came into contact with were all very friendly.

Room Tip: The continental breakfast was not that great, but overall, a great place to stay when visiting the S...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask traveller44881 about BEST WESTERN Smoky Mountain Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
September 28, 2012
DearGuest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Convenience, Quality and Quiet in the Mountains”
4 of 5 stars Reviewed September 26, 2012

Over the past three years, I have had to go to the Maggie Valley / Waynesville area several times a year. I have stayed at a few of the hotels/motels in Maggie Valley, and have even rented a few vacation homes, but my choice these days is this Best Western. It offers the perfect balance of quality and value. It is not an elegant five star resort hotel, but for a quick trip to the mountains, it is perfect. It is located away from the businesses, lights and noise of the main drag through Maggie Valley or Waynesville. But it is conveniently located....not far away from a super Walmart (although you would never know it, you can't see it from the hotel) so you can easily pick up some groceries or other necessities. The hotel sits up on a hill, so it has a nice view of the moutains. It is right off of 74, so you can easily drive to downtown Waynesville for dinner, go to Cherokee to gamble or see a show or go to Eastern Carolina to go to a football game or visit students. The rooms are clean and neat, not luxurious, but it IS a Best Western....The staff is wonderful. Very friendly. I strongly recommend this hotel for anyone who wants comfort, quality, and quiet.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask tdhhisland about BEST WESTERN Smoky Mountain Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
October 1, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fife, Scotland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Decent value”
3 of 5 stars Reviewed September 25, 2012

Nice location just on outskirts of Waynesville with nice views of the surrouding hills. Friendly welcome. Rooms are good size, clean and comfortable though walls are thin so hope you have quiet neighbours. That apart good value for money and would recommend for a night if passing through.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask jarl8 about BEST WESTERN Smoky Mountain Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review
October 1, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Smoky Mountain Inn

Also Known As:
Best Western Smoky Mountain Hotel
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Waynesville
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Waynesville
Price Range: $
Reservation Options:
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