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“a nice place to spend time” 4 of 5 stars
Review of BEST WESTERN Smoky Mountain Inn

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BEST WESTERN Smoky Mountain Inn
2.0 of 5 Hotel   |   130 Shiloh Trail, Waynesville, NC 28786   |  
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1,000 bonus reward points
Ranked #2 of 8 Hotels in Waynesville
Certificate of Excellence
naples
Level Contributor
121 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“a nice place to spend time”
4 of 5 stars Reviewed August 8, 2012

It is hard to find fault with this hotel. The staff was very friendly and the rooms are kept clean. Our view of the mountains was spectacular. An extra hot item on the breakfast bar would be good. We were there for 5 days and I would stay again.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 9, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
    186
    108
    26
    6
    5
See reviews for
114
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Burlington, North Carolina
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 3, 2012

We stayed at this hotel July 29th. The large room was very clean,light, quiet and very adequate. Continental breakfast was fine, but breakfast area a little small. Beautiful flowerbeds surround the hotel. We will certainly stay there again.

Room Tip: We had requested quiet area, but the whole area is quiet.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 4, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 28, 2012

On a recent 15 day, 10 State motorcycle trip we stayed here and it was just great The grounds and full of manicured grass, flower beds and trees. The is one of the most beautiful BW's I've ever seen. The rooms are very very clean and well kept. Just a beautiful place in the Smoky Mountains.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 4, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
178 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed July 22, 2012

The pros: microwave and fridge, WiFi that worked. Outdoor pool good for cooling off on the hot days. Room was comfortable, climate control worked; nice tub/shower. Breakfast was slightly above average since, in addition to the typical fare, waffles were available along with fresh fruit. Not much room to sit down but they were okay with us taking food back to the room. Outside was very nicely landscaped.

The only "con" was really that, for a fairly unremarkable place, we felt the price was inflated. Check in was tedious but not the clerk's fault. She was alone at a typically high-traffic time so she was trying to deal with several people in line and a ringing phone, too. She did the best she could!

Since we had been hiking all day we actually used the cute boot brush installed at the edge of the upper parking lot. :)

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 4, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed July 7, 2012

After visiting the Smoky Mountain, we were looking for accommodation at the southern entrance of the park... There was little availability in the mid-range with the bulk of the offers being at the top or bottom end.

The Best Western at Waynesville is clean and the rooms are good. They even have a pool and nice views of the mountains. There is also plenty of parking right in front of your room.

Only downside was the price - at $130 a night we would have expected more. Certainly the operator should replace their towels and upgrade some of their in-room amenities and equipment. It all seemed a little aged.

Our score - a 4 out of 5 due to price and tiredness of the joint.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, July 10, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for your concern and I am definitely taking action.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarnia, Ontario
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 21, 2012

We stayed here on a motorcycle trip, The rooms are clean, the beads are comfy, the pool was clean also. The view from the parking lot is great, and breakfast is included. The breakfast area is very small, so you end up taking it back to your room, but no big deal there.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, July 10, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 13, 2012 via mobile

Very clean, cozy hotel. Great staff. Excellent breakfast. Would stay again.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, July 10, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Waynesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Waynesville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Smoky Mountain Inn 2*
Number of rooms: 58
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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