I booked this hotel the same day I arrived, through hotels.com... June 5, 2013 around 10pm. Hotels.com showed that standard, NON-SMOKING rooms were available, so I booked two of those rooms. When we arrived, we were informed that only 'smoking' rooms were available. I have asthma and detest smoking, so this did not please me. Having no other viable options, though, we had no other choice but to 'suck it up.'
The thing that perturbed me was the check-in clerk's attitude on this. I politely suggested that she or her management may want to contact hotels.com about this discrepancy -- they showed non-smoking rooms were available for booking when, in fact, they were not. She seemed very disinterested in this and took a this-is-your-problem attitude, and even implied it was MY fault for booking through hotels.com... and suggested that her hotel doesn't make any money when booking through hotels.com. First, that is absurdly false. Second, that does not matter. I am a guest of her hotel and should not be treated with decidedly-second-class status because of the booking agent I choose.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Wallace is conveniently located off exit 385 (I-40), Hwy 41 east, .25 mi. on the right, next door to the Mad Boar Restaurant and Olde Worlde Pub. We offer 55 guest rooms and 15 suites. All rooms are king or double queens. Hotel features include complimentary Continental breakfast (6:30 - 9:30 a.m.), free local phone calls, fitness center and wireless Wi-fi Internet services. Visit Wallace, NC and stay smart at the Holiday Inn Express Hotel & Suites, an Award Winning Hotel.. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Travelocity, Expedia, Priceline, BookIt.com, Orbitz, TripOnline SA and Hotels.com so you can book your Holiday Inn Express Wallace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Wallace Hotel Wallace