We recently stayed at this hotel for 6 nights. Our reservation was for 7 nights but we checked out one day early. The hotel was great, rooms were clean, accommodations wonderful. When we checked out one day early, the desk clerk adjusted our bill according to our early checkout. We were given a receipt and were on our way. The following day we discovered an additional night's stay had been debited from our bank account. AFTER the bill had been settled and a receipt issued. My husband called and they took our number and the manager called back. She told my husband that since we checked out after 6 nights, it "wasn't considered an extended stay so we could not receive the extended stay price". Ok? I can understand that IF it's explained before I receive a receipt. No business should ever remove money from a persons bank account without their knowledge. I LOVED this hotel. I don't love how this hotel does business. We are definitely not satisfied with the outcome.
- Official Description (provided by the hotel):
- Discover all that the beautiful town of Wake Forest has to offer at the convenient, comfortable all new extended stay Candlewood Suites Wake Forest. You are at the heart of everything, shopping, dining, entertainment and the arts. Only a short drive from the capital city, Raleigh, N.C. and 25 miles from RDU Airport. You will spend less time in traffic and more time doing what you came to Wake Forest to do. We are strategically located off of HWY US 1 and HWY 98. Whether you are coming to Wake Forest for business or just for leisure, your room at the extended stay Candlewood Suites Wake Forest is your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as free high-speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. The best of Wake Forest is waiting for you at the Candlewood Suites Wake Forest. ... more less
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