After using Carolina Outfitters for two other Nantahala trips and being very pleased, we used them again for our third since they were cheaper than NOC. The check-in process was a mess; they hadn't written our last name down correctly, the front desk staff was very confused and it took quite a few minutes for them to get situated. When we got our PFDs, one of the staff gave someone the wrong size, and the senior guy yelled at him in front of the whole group. The safety presentation was kind of a joke. Neal was very relaxed and sped through the instructions. Luckily, we're experienced rafters and the Nantahala is a very easy river, but I felt bad for the first-time rafters. The outpost itself is very nice and has numerous changing rooms, snacks for sale, etc., but I think we'll use NOC from now on.
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