Let me start by saying that my family has been going to Gem Mountain for close to 2 decades. When we first started going there it was wonderful. We went there so much, we became friends with the family that owns and operates the place. We found beautiful rough gemstones, we have boxes of them here at home, and had several different stones cut, everything from topaz and amethyst to emeralds and sapphires. And the quality of the cut stones was exceptional!!! Emeralds that appraised at $6000 and other stones that appraised in the hundreds of dollars but which only cost us between $45 and $65 to cut. We were so pleased. Sadly those days are long gone! This last time we went up there, it seemed like any other visit and we spent over a thousand dollars on getting a large stone cut, several rings and a few smaller stones cut. We received the order today and are livid!!!! One ring was completely wrong, wrong cut, wrong size, just wrong. The large stone supposedly broke while they were cutting so instead of one large cut stone, we got 2 smaller crappy stones. We've been playing phone tag with them all day and pretty much getting no where. As much as I loved this place growing up, I am sadly disappointed that their quality of customer service and the quality of the items coming out of there. We will never be going back.
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