I PCS'd to Fort Bragg and ended up staying here for about 2 weeks while I found a place to live. I've stayed at many hotels across the US and Europe and know what to expect for quality. Honestly, my expectations for a place like the Holiday Inn Express are not too high because it's not a place that comes to mind when I think of a nice place to stay. This place has definitely raised the bar for my expectation. The customer service was always on hand, informative and helpful. Wednesday nights is a social with free food and beer in the common area, this was a nice feature.
This is also an IHG hotel which I had little knowledge of until I was informed of it by the front desk. After looking into it I signed up and got a nice gift basket and a room upgrade (This hotel stays full as far as I can tell so I believe I just had good timing with the upgrade). I travel quite a bit at times and I wish I had known of this sooner. The perks are pretty good, it's no additional costs, and all you do is give some basic info to the front desk.
My complaints are minor and few. The halls and floors were a little worn but I noticed maintenance working a lot for upkeep and renovations, so this is probably being fixed. Breakfast could have been better but I was fairly pleased considering what I expected. I would complain about the area and location but I soon found out that that just goes with the territory most anywhere around Fort Bragg.
Bottom line, I give this hotel 5 stars because it far exceeded my expectations. This place set the bar for an inexpensive place to stay. Get the IHG rewards card, you get fresh cookies and candy.