As a proud Hilton Honor's Member, I must admit that I have never been denied a late check-out. I have stayed at Hilton Hotels all over the United States and have yet to come across a hotel that has denied a later check-out time due to my travel arrangements. However, when I requested a later check-out in at Hampton Inn Spring Lake/Ft. Bragg due to my travel arrangements and not being able to depart until 12/1pm, I was simply told no due to it being a Friday morning and others wanted to check-in on time. I understand this reasoning for a hotel located in a vacation setting or a major city. However, in Fayetteville, NC, this should not be an issue for a Hilton Hotel. When a colleague of mine, one whom I actually travelled with, requested a late checkout she was kindly approved. I'm not sure if race had anything to do with this, but I was appalled by the service of the front desk staff for this inconsistency. As a Hilton Honors member, I was very disappointed and would not desire to return to this hotel. I felt as if I was discriminated against because of my age and/or race. I left Hampton Inn Spring Lake/Ft. Bragg on a discouraging note and hope to never return to this hotel. I mentioned my concern with the front desk as I check-out the next morning at my regular check-out time. Instead of addressing the issue she quickly moved on to next thing on her computer screen. Disappointing to say the least.
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- Also Known As:
- Hampton Inn Spring Lake-Ft. Bragg Hotel Spring Lake
- Spring Lake Hampton Inn