We were in town for a wedding, so there was not much to choose from when it came to accomodations. I had called the property manager, Heidi, back in January to book a condo. I specifically asked her for an upscale three BR condo. When I arrived, the front desk clerk was very confused. She didn't know I had previously paid 50% on a deposit, so she chanrged me again. She then took absolutely forever to get the keys and process the credit card. When the agony was finally over, we went across the street to our condo, which was certainly NOT upscale by any stretch of the imagination, nor was it clean. On top of that, they had not provided enough towels, sheets, or proper kitchen supplies. I had to call to ask for them. That also took forever to happen. When I visited another condo on the resort, it was very upscale, which is what I had asked for. I would never stay here again, nor recommend it to anyone. Maybe if they train their staff better and get a new cleaning crew things will get better.
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- Also Known As:
- Wyndham Resort At Fairfield Sapphire Valley Hotel Sapphire
- Sapphire Valley Nc
- Fairfield Sapphire Valley Hotel