This is my own personal experience that in no way should deter someone from staying here but what I have to say is not positive. My family and I had planned to stay at this resort courtesy of my mother in law who allowed us the condo and we were planning to stay from Friday to Monday. Since it was just 4 of us that were staying we took one vehicle. That vehicle unfortunately broke down as soon as we turned into the public safety office parking lot. We were arriving late so we had to pick up our keys there as the front desk closes early. There was an officer on duty who was absolutely wonderful and unfortunately I did not get his name. I would love to send him a thank you card for being basically the only person in this resort who would help us. He drove us to the condo and said that if we called the next morning that we could get someone to take us to the grocery store to buy groceries(we did not have time to shop before we arrived at the condo). Next morning, we call the safety office to get someone to take my husband to the Napa store in Cashiers to be able to buy some transmission fluid because we thought that maybe that was what was causing our car not to work. One officer, an older man, took my husband to Napa but made it clear to him that he would not be driving back and forth for anything and that this trip was it. So, after my husband was returned to the parking lot he tried to work on the car which NO ONE offered to help him with. He was alone as me,my mom, and my cousin were stuck at the condo. We were 2 miles away from the public safety office and my cousin had unknowingly broke her foot about 30 minutes before we left our hometown so we were unable to leave. My husband had someone drive him back to the condo where he tells us the car is still not working. Having no food and no way of getting to a grocery store, we decide to walk to the Sapphire Mountain Brewing Co restaurant which fortunately for us was only about 5 min away from our condo. We ordered our food and walked back up to the condo. We ordered pizza which was very delicious. Probably the highlight of the trip. Since we would need more food for at least that evening and probably the next morning, the front desk lady, Kathleen, tried to get someone to get groceries for us but none of the staff in that office were willing so she had to go herself. She wouldn't allow one of us to ride with her because she said it was a liability so she went for us. We gave her the grocery list which she said had to be minimal and the money. About 30 min later we got our groceries. I also forgot to mention that the resort would not let us rent a golf cart to be able to carry my cousin in to be able to go to the restaurant so that we could eat together. Anyway, my dad and brother were going to come up the next day to pick us up and try to get the busted car back home. So, this morning(Sunday) my dad and brother picked us up and carried us to the public safety office to try to get the car onto a tow dolly to take all the way back home to Rock Hill, SC. We were 3 1/2 hours away from home. The whole weekend there apparently were no U Hauls open or rental car places open and the only mechanic in the town was not open as well. So, as my family was trying their hardest to put this car on the dolly, the older man that gave a ride to my husband the day before walks out on the porch of the office and watches us I would say at least 30 min. Didn't offer to help but just watched us. Probably after 40 minutes he comes out with car jacks. About time! Needless to say those didn't work and we had to call a tow to come put the car on the dolly for us. He was about 30 minutes away.
We're back home now, finally, but the reason I'm giving this resort a bad review is not because the resort is a horrible place. I'm sure it's lovely.....if I had gotten the chance to see it! No, I'm giving it a bad review because of the lazy, uncaring folks that we ran into that didn't seem to want to help us. No, by the hand of God. He is the only reason we made it home.
I'm sure this place is great but if you get stranded don't count on anyone helping.
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- Also Known As:
- Wyndham Resort At Fairfield Sapphire Valley Hotel Sapphire
- Sapphire Valley Nc
- Fairfield Sapphire Valley Hotel