I stayed here in early September 2012 for 2 nights in the 2 Bedroom Ocean View Apartment.
Everything was great, except the sloppy check-in. It was on the latter stage of a long road trip around Australia that I booked into this resort. It was intended as a luxurious break in a 'nicer' style of lodging after long days of driving and camping in Caravan Parks for most of the trip.
On the day, our entourage arrived a little early (11:30am) and had some hope of checking in early to make the most of the day in Esperance. We were disappointed but not shocked to be turned away and told to come back at the appointed check-in time of 2pm. A more service conscientious resort might have put priority on cleaning our room first? Or is that expecting too much from a 3-Star resort?
Regardless of how unrealistic my expectations might have been, I don't think I was unreasonable for being rattled when we did come back at 2pm and was turned away again as the room was still not ready. Very disappointing!
To the resort's credit, everything else was great. Great location: 5 minute drive to the centre of town, across the road from the Tanker Jetty where there's effortless squid fishing, and a beach with seals rolling around on the sand, and the great coffee stand COFFEE CAT. Great view from the Ocean View rooms. Rooms were clean and equipped with everything you need (including washer/dryer combo and full kitchen with convection oven). There's underground parking too.
The Jetty Resort can be fantastic with minor improvements at the customer interface level.
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