I stayed at the Grand Mercure Chalet in Mt Buller on the opening weekend of the Snow Season. Accor had a great deal for $130 per night. We have of course pre-paid this via Credit Card.
Upon arriving to Mt Buller, Hotel was fairly easy to spot after asking the Information Center where it was. Check-in was nice and easy and our room was ready straight away. So excited to hit the sloops, we left our bags in the room, got dressed in our snow gear and left. First glance and impression was, room was nice and large. We did receive a room on Summit Rd view on the ground floor however our booking itinerary clearly stated a room on the Bourke Street Ski Run view. Our bed was supposed to be a King Bed, well it was two singles put together, that does not make it a King Bed.
After our run around the mountain, we got back to the room to get changed again and went out for Dinner and Drinks. We did not arrive back to the Hotel until 11PM. It was then that i noticed the dirty conditions that awaited us.
Coming back to the room, I wanted to go straight to sleep, I went to left up the doona to get into bed and I realised I only lifted up a bed sheet with the doona exposed underneath it, no doona cover!!!! just two bed sheets on either side of it. The doona was covered in yellow marks (what looked and smelt like piss). I was dry reaching at this point. I threw the doona off the bed and grabbed the blankets from the cupboard.
When I lay in bed i could smell this disgusting stench of vomit/piss combined. I threw the pillows off and eventually fell asleep with all clothes on, one blanket and no pillow. As soon as we woke up the next morning, we quickly packed up, i reviewed the hotel with the hotel experience card by the phone and checked out. Upon check out we were first asked about our stay. I told them the whole story about the doona cover not being on the doona and that it smelt disgusting. She offered to me to write my experience down on a blank sheet of A4 paper. I said i had already wrote it down in the room. After this, she went to charge us $279 for the remainder of the hotel room charge. In the nights experience that i had already i was furious!! I advised that i had paid in full the room charge and there was nothing else to be charged. She called for her manager to assist in the matter. When the manager called us to talk, she asked why we didnt notify the staff of the room matter. I simply advised that i didnt not have time to inspect the room and its not my job
- Official Description (provided by the hotel):
- Grand Mercure Mt Buller Chalet is an alpine resort, 3 hours drive north east of Melbourne. The chalet features 62 rooms, with spectacular views of either the mountains or valley, a restaurant, indoor heated swimming pool, spa, gym and sauna. Mt Buller is also an ideal location for mountain activities in the summer. ... more less
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- Also Known As:
- Mercure Mt Buller