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“Great” 5 of 5 stars
Review of Grand Mercure Chalet Mt Buller

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Grand Mercure Chalet Mt Buller
4.0 of 5 Hotel   |   207 Summit Road, Mount Buller, Victoria 3723, Australia   |  
Hotel amenities
Ranked #6 of 8 Hotels in Mount Buller
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great”
5 of 5 stars Reviewed May 2, 2013

Fantastic stay, the room was good with views, the breakfast and dinner was also good. It's a good time of the year to go to Buller, no snow put very peaceful. The weather was perfect for a break and the staff good.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review, July 27, 2013
Dear Guest,

Thank you kindly for taking the time to write a review about your stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback.

We hope to see you again in the future.

Kind regards,


Renae Kennedy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 reviews from our community

Traveler rating
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    35
    12
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 30, 2013

Stayed here overnight in April. Room was dated and tired. Bed was rock hard. Saving grace was linen doona and pillows. bathroom needed a regrout to get rid of mould. Great gym set up but pool was cold and smelled bad. One steam room working one out of action. Both saunas not working and spa out of action. Restaurant advertised fine dining. Definitely fine dining prices but definitely not fine dining quality. Ordered blue eye with herb crust. Fish dry and overcooked herb crust soft and uncooked. Rocket salad had no dressing had to ask for some. Bread tasted stale and half warmed through even though to was supposed to have been baked that morning. Breakfast was much better indeed good. They have the market cornered for this time of the year but no excuse for an establishment with four stars. My experience was not four star.

Room Tip: Book somewhere else
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  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review, July 27, 2013
Dear Flemmo313,

Thank you kindly for taking the time to write a review about your stay at Grand Mercure Mt Buller Chalet. I apologise that your stay did not meet your expectations on this occasion - please allow me to express my sincere apologies. At Grand Mercure, we strive to provide a superior level of service, therefore your feedback is very important to us.

Since your stay we have completed a small amount of maintenance/refurbishment, with the endeavour to continue over the coming year.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Kind regards,


Renae Kennedy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
133 reviews 133 reviews
92 hotel reviews
Reviews in 68 cities Reviews in 68 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed April 20, 2013

Lovely chalet on the top of the mountain, still going strong. Lovely view over the valley from some rooms,however we have stayed in the room on the other side which was also lovely, very big and comfortable, clean and cosy. The only downside was bed which was really hard so I have to put some additional blankets on the matters to make it a bit softer and more bearable. This can be a real problem for somebody with back problems ( as myself ) so I was a bit miserable in the morning but didn't complain as we were only staying 1 night. Buffet breakfast was $27 which we thought was overpriced and was nothing special, just ok. It would be much cheaper buying food from the nearby grocery shop if we have stayed longer. All restaurants on the mountain were closed due to low season so you didn't have much choice apart from dining at the hotel restaurant or coffee shop. There is a lot of building work going on at the moment so car parking was limited. Otherwise nice property, a bit dated and rooms crying out for refurbishment but in general cosy place with a lot of character. Very quiet, great for walks and just sitting around, doing nothing but relaxing. But if you are young and want plenty of action you wold be probably disappointed at this time of the year.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review, July 27, 2013
Dear ZdenkaAussie25,

Thank you kindly for taking the time to write a review about your stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service.

Kind regards,


Renae Kennedy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Echuca, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 18, 2013

Had a really good stay at the Grand Mercure, only one problem was that a movie I wanted to watch did not come on when advertised. Oh well, still had a really good stay and would definitely stay again. Receptionist was excellent, breakfast was good. Would recommend to friends and family.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review, May 3, 2013
Dear Noddy068,

Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is always a pleasure for us to receive positive feedback.

On occasions we do have some technical issues that are unavoidable in a regional location, we do endeavour to fix them as soon as possible.

We hope to see you again in the future.

Kind regards,


Renae Kennedy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 7, 2013

The Hotel was fine, location is brilliant - right in the middle of town, but it is expensive. The rooms are fine and clean but could do with some modernisation as could the bar, restaurant and reception. The staff were very friendly and helpful. Its just a pity the hotel does't take full advantage of its location and the fantastic views.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtBullerChalet, General Manager at Grand Mercure Chalet Mt Buller, responded to this review, May 3, 2013
Dear Colm207,

Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. I apologise that your stay did not meet your expectations on this occasion - please allow me to express my sincere apologies.

We are working on some small renovations at the moment.

Kind regards,


Renae Kennedy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 4, 2013

Traveled with my wife and son as well as my mother.
Booked 2 rooms at $300+ each.

Conclusion:
- Water was yellowish. Even after 10 minutes of constant water running
- Broken tiles in bathroom.
- Previous person's toilet "stuff" not correctly flushed/cleaned. Nasty first surprise.
- 2 restaurants. Only one takes the Accor card. The otehr charges excessively for meals. Convenient.
- Manager/Supervisor at restaurant barely bothered to speak. He mainly pointed and "served" us.

I took the time to write this because I was very dissatisfied with my stay. Highly unpleasant. Shocked is the word. I have stayed at dozens of Accor hotels. This one is shocking.
Not going back.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtBullerChalet, Rooms Division Manager at Grand Mercure Chalet Mt Buller, responded to this review, May 1, 2013
Dear Sp_Savi,

Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I would like the opportunity to discuss your concerns in further detail, if you would like to contact me at the Grand Mercure Mt Buller Chalet the number is 03 5777 6566 or you can email me on renae.kennedy@mtbullerchalet.com.au.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,


Renae Kennedy
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed April 3, 2013

We really enjoyed our stay and the family activities on offer at Mt Buller over the Easter 2013 period. Bed was very firm, too firm for my liking. Great to have feather pillows though. Staff were friendly and helpful. The room was very clean. The decor a little tired but very clean and more than satisfactory for a family getaway.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtBullerChalet, Rooms Division Manager at Grand Mercure Chalet Mt Buller, responded to this review, May 1, 2013
Dear Stacey576,

Thank you kindly for taking the time to write a review about your recent stay at Grand Mercure Mt Buller Chalet. It is very important for us to receive feedback from our guests so that we can continually improve our service.

Kind regards,


Renae Kennedy
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Chalet Mt Buller

Address: 207 Summit Road, Mount Buller, Victoria 3723, Australia
Location: Australia > Victoria > Mount Buller
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Mount Buller
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Mercure Chalet Mt Buller 4*
Number of rooms: 62
Official Description (provided by the hotel):
Grand Mercure Mt Buller Chalet is an alpine resort, 3 hours drive north east of Melbourne. The chalet features 62 rooms, with spectacular views of either the mountains or valley, a restaurant, indoor heated swimming pool, spa, gym and sauna. Mt Buller is also an ideal location for mountain activities in the summer. ... more   less 
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Also Known As:
Mercure Mt Buller

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