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“Excellent service and spotless” 5 of 5 stars
Review of BEST WESTERN Melaleuca Motel & Apartments

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BEST WESTERN Melaleuca Motel & Apartments
3.5 of 5 Motel   |   20 Smillie Street, Robe, South Australia 5276, Australia   |  
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Ranked #2 of 7 Hotels in Robe
australia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
“Excellent service and spotless”
5 of 5 stars Reviewed July 10, 2013

We were travelling around Sth Aust and Vic and by chance called into this older style hotel just back from the water. We were greeted and given a comprehensive run down and shown our room which had been warmed before our arrival. The unit/ room was of an older style but had tv, DVD, and everything you might need. The room was spotless and I don't say this lightly. Although we were travelling through we could have stayed longer if time permitted

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review, July 12, 2013
Hi shezcayleyAustralia, Thank you so much for your lovely review of our property we really appreciate it. WE try very hard to keep our rooms spotlessly clean and fully maintained. When we get reviews like yours we know we are succeeding with our housekeeping. WE do hope to see you again
Kindest regards
Martin Stanley
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161 reviews from our community

Traveler rating
    87
    56
    12
    5
    1
See reviews for
19
106
9
2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cairns, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 5, 2013 via mobile

We stayed in a standard room at this motel for two nights before beginning our trip of the great ocean road. We arrived in cold windy weather, were checked in quickly, given a local map with all attractions and restaurants highlighted and shown to our room which had the heater turned on in advance. We received a run down of the room facilities and how everything worked. Sure the establishment is older but it is clean, neat, tidy and the entire grounds is well looked after, everything is in good working order and the service is outstanding. The main office has a huge range of dvds that can be borrowed for free. We ordered takeaway from the Chinese restaurant just fown the road and it was fresh and delicious!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review, July 6, 2013
Hi Jayceebee57,
Thank you for your great review of our property. We understand that our property is an older one & we do our best to keep it well maintained and we are very particular about the cleanliness. We try our best to give outstanding service & most of the time we succeed in this endeavor. We hope to see you again one day.
Kindest regards
Martin Stanley
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Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2013

Stayed here for one night for a short weekend getaway. Chose the spa room and it was a good decision after 4hours of driving to relax in a nice bath. We arrived at about 1.45pm and was received by Martin. Lovely gentleman who showed us the room, showed us how to operate the TV, DVD, Spa bath and the heater. The heater was on when we came into the room and that was really a great gesture especially when the day was pretty cold. What I like was that he told us the water doesn't taste good and he had a jug of water in the fridge for us. That is impeccable service. As my wife is an absolute freak about cleanliness, we were happy that the room was extremely clean, in fact, spotless clean. I enjoyed the DVD collection! Great selection, to just watch movies and lazed around. Thank you for a wonderful service, we are planning to come back in summer! Danial

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review, July 6, 2013
Hi Danroz75,
Thank you for your great review of our property. We do try very hard to give good service as that is what business is all about. We are pleased that you enjoyed your stay & we look forward to seeing you again.
Kindest regards
Martin Stanley
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London
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 2, 2013

Stayed here for one night on our trip from Sydney to Adelaide. Great location, walk to everything robe offers. Robe a lovely town, only wish we could have stayed another night. Bed was the most comfortable we had slept in on our travels, of all the best westerns we stayed in including a very modern/new one in Victoria. Martin and his wife very friendly and helpful, DVD library is amazing even if we didnt get to use it. All the latest films. Room although small was adequate for our stay, very clean and stocked with essentials. Would recommend it highly and have done so. Would definitely return if we get back to oz again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review, June 15, 2013
Hi susannejj, Thank you for your lovely review of our property we really appreciate it & we are pleased that you enjoyed your stay. We try very hard to keep up the maintenance & the cleanliness of our rooms & we obviously succeeded in your case. We are in a great position in Robe being a short walk to all the restaurants & the beach. Our DVD library is a great hit especially for those days when the weather is inclement. Once again thank you & we hope we see you again.
Kindest regards
Martin Stanley
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Pakenham, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 14, 2013

I can see the owner works very hard to maintain the upkeep of this motel it must be a nightmare
but he's is doing a fantastic job

I stayed in a standard double BUT lets call a spade a spade,its very old,the room was very small and the bathroom is a joke. To even be considered any more than 3 stars is a joke
Are we talking value for money here or because its very very clean and the manager is a nice bloke
Any accommodation should be very clean weather its $70 or $270 per night
I consider the $120 per night is way over priced for the standard room

My beef is that a Best Western 3 plus star rating motel should not be made out to be something it's not

All the best to the owner/manager I can see you work very hard to keep the place in the best condition possible
I will NOT be contacting Best Western

Room Tip: NOT value for money
See more room tips
  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review, May 16, 2013
Hi olmate, Thank you for your review of our motel. Best Western has absolutely nothing to do with the Star Rating of a property. This is independently carried out by AAA Tourism on behalf of the motoring bodies. Our assessment by them was done in March this year & we maintained our 3.5 star rating. We know we have an old motel & as the lessee of the buildings we are at the mercy of our landlord for major improvements to the property. All we can do is maintain & ensure the cleanliness which you acknowledge.
As far as the price of the room is concerned we are comparable with the other motels in Robe. Whilst it is labelled a "Standard" room it has more in it than most other standard rooms. i.e. Queen bed, two seater lounge, table & chairs, microwave, electric jug, toaster, mugs, bowls, plates ,knives, forks spoons, water glasses and wine glasses as well as Reverse cycle air conditioning, electric blanket on the bed, 25 channels of TV plus a DVD player. There is also a Free DVD library with over 400 DVD's and Free WIFI to all rooms and we are in arguably the best position in Robe with only a short walk to restaurants & the beach. Most of our guests consider that great value for $120. Cheers Martin Stanley
Martin Stanley
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Cambridge, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 9, 2013

We arrived on a squally wet afternoon, something not unusual for Robe we believe. The manager was friendly and amusing and suggested a DVD from his library as a good way to spend a rainy evening. We were amazed to find some of the very latest films, including one we particularly wanted to see.

He showed us personally to the room which was large, very well equipped with an extensive kitchen area and good bathroom. We bought a roast chicken, frozen veg and chips in the local store and had a good meal. Then, pulling up the sofa in front of the TV, we thoroughly enjoyed our stay at the Melaleuca.

Next morning the weather was glorious and Robe looked a different place. We spent time walking around the headland and only reluctantly got into the car to continue our journey.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review, May 10, 2013
Hi David M, Thank you for your great review of our mote it is really appreciated. Our DVD library is just the thing for those wild & woolly nights we sometimes get in Robe. We do show each guest to their room & show them how everything works in the room. We believe this personalised service sets us apart from the other accommodation properties in Robe. The walk around the headland is one of the icons of Robe and shouldn't be missed as the views are sensational. We thank you once again & hope you enjoyed your stay in our country.
Kind regards
Martin Stanley
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Gisborne, New Zealand
1 review
5 of 5 stars Reviewed May 6, 2013

We loved our stay in Robe. This motel is well located. It was the cleanest, best maintained, best equipped place that we stayed in. The apartment was a good size and we had access to a free DVD library. On site laundry was helpful. Staff friendly and helpful.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin S, General Manager at BEST WESTERN Melaleuca Motel & Apartments, responded to this review, May 10, 2013
Hi ColleenK, Thank you for your great review of our motel. As has been said before our apartments are a great size & we strive hard to maintain our cleanliness & maintenance of them. We hope you enjoyed your holiday in our lovely part of the world & we do hope to see you again.
kind regards
Martin Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Melaleuca Motel & Apartments

Address: 20 Smillie Street, Robe, South Australia 5276, Australia
Phone Number:
Location: Australia > South Australia > Robe
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #2 of 7 Hotels in Robe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Melaleuca Motel & Apartments 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
LOCATION! LOCATION! LOCATION! Arguably in the best position in Robe with a short walk to the CBD, beach & restaurants we have rooms to suit all travelers from our standard rooms to spacious family 1 and 2 bedroom suites. All rooms have FREE WIFI, FREE Fox sports, FREE DVD Library, queen sized beds & air-conditioning; some with spa baths. Get in quick & come and stay at the best location in Robe; it’s so easy to walk everywhere from here! Rated number 1 in Robe by TripAdvisor. ... more   less 
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Also Known As:
Best Western Robe
Robe Best Western

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