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“Just one night” 3 of 5 stars
Review of Mercure Capricorn Resort Yeppoon

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Mercure Capricorn Resort Yeppoon
4.0 of 5 Resort   |   Farnborough Road, Yeppoon, Queensland 4703, Australia   |  
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Hotel amenities
Ranked #4 of 4 Hotels in Yeppoon
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1,055 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Rosslyn
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 4, 2012

Stained carpets, mouldy bathroom and bad food sums up this resort! It's difficult to complain as my husband and I and our two children stayed here all expenses paid by my husbands company, however it's just so awful I can't help but write a review! On the positive side our 5 and 7 year old probably didn't notice as the pool area and water slide kept them very happy! I do feel for those who pay good money to stay at this resort as overall it is very, very poor.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJackson_Capricorn, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review, December 16, 2012
Dear Claire B

I am sorry to hear that your stay did not meet your expectation and sincerely apologise for the inconvenience that this has caused. I believe you may have been part of a recent incentive group utilising the resort and would like to work with you to rectify some of the concerns you have raised.

Please feel free to contact me on 07 49252500 to discuss further.

Kind Regards
Jonathan Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tannum sands
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 4, 2012

Fantastic Japanese restaurant, probably one of the best in Queensland! Great pool area. Rooms were comfortable but lacked that wow ambience. Still would go back because the location and facilities are everything a family could ask for. The kids loved the waterslide and the sand beach section of the swimming pool was great for the little one. The buffet breakfast was quite good with all of the standard breakfast choices offered for hot buffet and continental breakfasts. The pool area is extremely relaxing>

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJackson_Capricorn, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review, December 16, 2012
Dear JulesTannumSands

Thank you for taking the time to let us know of your recent experience at Mercure Capricorn Resort Yeppoon. It is always pleasing to receive positive feedback regarding my team and I will pass this on.

I will pass on you kind comments regarding Tsuruya Restaurant to our very dedicated team in Tsuruya.

We look forward to welcoming you back in the near future.

Kind Regards
Jonathan Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore!
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 28, 2012

I stayed there about a week ago as part of a large group. I agree that the property is old and requires some upgrading, however, that is not within the power of the ordinary staff to carry out. I felt that they were overall as accommodating as they could be and tried their best to maintain professionalism even during the busy periods. I would like to mention in particular one of the managers at the reception - Ms Childs who did not allow administrative procedures to get in the way of guest satisfaction. I had a slight issue during the night and she was the 3rd staff member I was directed to. Without hesitation, she reacted and obtained a very favourable result for me. Thank you Ms Childs!

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJackson_Capricorn, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review, December 16, 2012
Dear Nitr0gen

Thank you for taking the time to let us know of your recent experience at Mercure Capricorn Resort Yeppoon. It is always pleasing to receive positive feedback regarding my team and I will pass this on. I will ensure Ms Childs is advised.

We look forward to welcoming you back in the near future.

Kind Regards
Jonathan Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2012

Avoided the Schoolies rush, and had a great getaway.
Everything was great, it all worked out very well, smooth transitions between check in and staff interaction. Great location
-
Just one problem, on the bridges it says "No jumping or Diving of Bridges."
Call me a grammar Nazi, but that should say "off" bridges.
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Let me know if those signs get Changed. Good spelling, Yeppoon

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJackson_Capricorn, Manager at Mercure Capricorn Resort Yeppoon, responded to this review, December 16, 2012
Dear Slegers13

We very much appreciate your comments regarding your stay at the Mercure Capricorn Resort Yeppoon.

Please note that we have taken on board your comments regarding the spelling issue on the bridge signage and will have this addressed. Thank you for bringing this to our attention.

Thank you again for sharing your experience, we look forward to welcoming you back.

Sincerely,

Jonathan Dean
General Manager
Mercure Capricorn Resort Yeppoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 25, 2012

Had quite a time of it getting someone to answer the phone to confirm our check in time. Also when attending reception, staff were just leaving the phone ring. (My pet hate). After going to room was horrified, carpet very stained and dirty, room smelled really bad. Furniture and furnishings so old, don't think they had been changed since it was first built. After complaining was shown 2 other rooms and settled for a room which was tiled. Everywhere there was carpet, it was very smelly. Was very disappointed with the rooms, however in the end it was an ok holiday, pool very good and activities in the resort itself also good. Staff also need to present themselves in a groomed manner, as found their appearance quite scruffy. Reception staff at their busy time need to have their phones redirected and answered elsewhere so they can attend to incoming and exiting patrons. No wonder this has been downgraded to a 3 star facility.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJackson_Capricorn, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review, December 16, 2012
Dear Shortie1950
Thank you for your feedback, much appreciated. I am sorry to hear that your stay did not meet your expectation and sincerely apologise for the inconvenience that this has caused. I also apologise for the delay in answering the phone, this will be addressed with our rooms division manager to ensure we re-train our teams on the best way to manage incoming calls.

Please be advised that this is not our typical service and I would like to assure you that we are taking this feedback on board.

Kind Regards
Jonathan Dean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2012

Had an absolutely wonderful time at the resort. The pools were great and the kids loved the waterslide. We played some mini golf and relaxed on the balcony. Had great service the whole time. We will be back...thank you for an enjoyable and worry free weekend away..

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJackson_Capricorn, General Manager at Mercure Capricorn Resort Yeppoon, responded to this review, December 16, 2012
Thank you for taking the time to let us know of your recent experience at Mercure Capricorn Resort Yeppoon. It is always pleasing to receive positive feedback regarding my team and I will pass this on.

We look forward to welcoming you back in the near future.

Kind Regards
Jonathan Dean
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Capricorn Resort Yeppoon

Address: Farnborough Road, Yeppoon, Queensland 4703, Australia
Phone Number:
Location: Australia > Queensland > Yeppoon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Yeppoon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Capricorn Resort Yeppoon 4*
Number of rooms: 280
Official Description (provided by the hotel):
Close your eyes and imagine the sounds of the waves lapping the shore, of the wind rustling the leaves, the sun on your face, not a cloud in the sky and the smell of the ocean breeze. Now open them, look and feel. Set on 20km of secluded coral reef coastline, the resort offers something for everyone. The Resort's facilities include two international golf courses, stylish dining concepts,free activities, horse riding, wetland tours, rainforest canoe adventure tours and much much more. Go for a walk amongst the surrounding unspoilt bush and wetlands, home to some of Australia's most beautiful and rare wildlife, or stroll along our very own 20km of pristine beach frontage which looks out towards the cool clear waters of the Great Barrier Reef and tropical islands of the neighbouring Keppel Island Group. You could also choose to laze around in the sunshine with a refreshing cocktail. We have one of the largest freshwater pools in the South Pacific. Do as much or do as little, that is entirely up to you. Our aim is to provide a friendly and professional standard of service for all our guests, by providing unique facilities which blend harmoniously with the natural wonders of the unique environment which surrounds the resort. ... more   less 
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Also Known As:
Mercure Capricorn Resort Yeppoon Hotel Yeppoon
Capricorn Hotel Yeppoon
Capricorn Hotel Rockhampton

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