When I checked in I was not offered any kind of reward member extra. I went out for a bit and when I returned the night audit employee was passed out in the lobby on the couch. I went to the business center to do some reports and the phone rang constantly with no answer and a potential guest was trying to shake the night audit employee awake so that he could get a room. At breakfast the food was not stocked. The front desk agent was conversating on the couch with another employee when I had to come to the front desk because nobody was answering the phone. The front desk agent also was not wearing appropriate business casual attire as she had a overly large dirty sweatshirt on and did not look professional. I did not find this hotel to meet the holiday inn standards that I have come to expect. The room itself was wonderful and clean thumbs up to the housekeepers.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites at the Omaha Airport - Eppley Airfield in Carter Lake, Iowa is approximately 1.4 miles away or only a two to three minute drive. The location provides convenient access to the airport, all of downtown Omaha (a short 1.7 miles or seven to ten minute drive) and downtown Council Bluffs (3.5 miles or ten to fifteen minutes drive). Hotel provides complimentary airport shuttle from the Airport every 15 minutes and in the morning, scheduled trips to the airport on the half hour starting as early as 3:30 a.m., seven days a week. For those without a car, the hotel offers complimentary shuttles in the morning to downtown businesses and in the evening to the downtown restaurant district. Holiday Inn Express Hotel & Suites Omaha Airport has a 24 hour business center in the lobby, an indoor pool, a spa tub and a fitness Center. All guest rooms are non-smoking and feature either one king or two queen size beds, premium cable television programming, flat screen color televisions, a desk chair & workstation and comfortable seating area in each room. Suites, with the one king or two queen bed configurations offer additional space and a separate seating area for entertaining. The extra parlor features a sofa sleeper convertible bed, additional flat screen color television, wet bar and refrigerator. Additionally, the hotel is ADA compliant and guests have easy access to the hotel, the guest rooms, hotel amenities and hotel function spaces. Our hotel has accessible standard rooms and suites, including suites with one king or two queen size beds, including both physical impairment and/or hearing impairment units. Sorry no pets, but service animals are, of course, welcomed. Start your day early with our continental breakfast of cereal, milk, yogurt, hard boiled eggs, yogurt, fresh fruit, assorted breakfast bars and breads and beverages such as juice, coffee and/or hot chocolate. The continental is served as early as 3:30 a.m., seven days a week. The Smart Start free hot breakfast is served from 6:00 a.m. - 9:30 a.m. daily, in the centrally located breakfast room. There is much to see and do in Omaha. Our Downtown area features such attractions as the Century Link Center Omaha Convention Center, the TD Ameritrade Ball Park, the Freedom Park Navy Museum, the Bob Kerrey Pedestrian Bridge, the historic Old Market restaurant and bar district, and nearby attractions such as the Joslyn Art Museum, Durham Museum, and the Omaha Henry Doorly Zoo. The City of Council Bluffs and area shopping is only a short drive (only 10 - 15 minutes away). Council Bluff has Casinos, the Mid-America Center, additional shopping & dining opportunities, a Go Kart track and a luxury movie theater. The hotel shuttle will take guests to the Council Bluffs Mid-America Center, nearby restaurants, shopping and even the Casinos (mileage restrictions apply). Be aware that the shuttles typically end at 11:00 p.m. and those desiring to stay away later may have to make have to make other arrangements. Some of the other notable businesses and attractions are University of Nebraska at Omaha (UNO), Creighton University, Gallup, The Nebraska Medical Center, the Children's Hospital, Offutt Air Force Base, Union Pacific Railroad, Conagra, Omaha Steaks, Omaha World-Herald newspaper, First Data and the Oriental Trading Company. Additionally, during the summer months, the hotel offers a mid-week Manager's Reception, currently offered Tuesday & Wednesday evenings from 5:30 p.M. - 7:00 P.M. ... more less
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- Also Known As:
- Holiday Inn Carter Lake
- Carter Lake Holiday Inn