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Holiday Inn Express Carter Lake: Traveler Reviews


Holiday Inn Express Carter Lake
2510 Abbott Plaza, Carter Lake, IA 51510
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Traveler Reviews

75% Recommend
3.5 of 5 stars 8 reviews
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Near Omaha Eppley Airport-No Problems Here

Holiday Inn Express Carter Lake

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3 of 5 stars
LasVegasMike 171 contributions
Las Vegas
0/1 found this review helpful

Holiday Inn Express - Omaha Eppley Airport, Carter Lake, Iowa.
We enjoyed our one night stay, and did not experience any of the problems detailed by others in this forum.
24 Hour shuttle service from Eppley Field, nice indoor pool. Directly adjacent to a 24 hour convenience store- makes for easy snacks and drinks.
We stayed in a one bedroom suite which was clean and very spacious.
A quick direct drive to Old Market, River Walk and downtown areas.
Typical HIE breakfast buffet- adequate and good.
Basic accommodations and not much more.

  • Liked — Convenient to both Airport & Old Market
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 15, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $119 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Loud Hotel, Cheap Sheets, Customer Service Stunk

Holiday Inn Express Carter Lake

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1 of 5 stars
mci-traveler 3 contributions
Missouri
1/1 found this review helpful

We have stayed at many Holiday Inn Expresses and usally never have a complaint. This one however is in about the same class as a Motel 6. The bed linens were very worn, to the point you could see through them. The room just "felt dirty" and the whole hotel didn't have a clean odor. The maids each morning started off the day laughing so loud and talking it woke us up. (We weren't the only guests to stick our head out and ask they be quiet) They continued on as if they didn't care. The front desk didn't do anything, like the previous review, they seemed afraid to approach the property manager on this. The only decent part of the stay was the breakfast. Was up to normal HIE standards and consistency. Spend another 30 bucks and go down the street to the Hilton Garden Inn.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Business
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 24, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $119 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Horrible Customer Service

Holiday Inn Express Carter Lake

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1 of 5 stars
boo0812 1 contribution
Kansas

My family and I booked a weekend stay to visit the Omaha zoo and planned to take our small children there. I had an encounter with a night clerk at the hotel that was bizarre and left me quite unsettled. I didn't feel safe staying the second night so we checked out of the hotel on our way to the zoo. None of the morning front desk clerks offered any help, other than telling us we were welcome to go to another hotel, but without a refund. There was no manager on site and we were told we would have to wait until Monday morning to speak with him. Eventually I spoke to the GM of the hotel who offered a solution, but did not follow through in his promise to terminate the employee. I would highly recommend choosing another hotel, as I know this clerk still works there as of 07/28/07.

  • My ratings for this hotel
    • 1 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since July 30, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Very nice hotel for price

Holiday Inn Express Carter Lake

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5 of 5 stars
jrdoa 16 contributions
Chicago
1/1 found this review helpful

My family stayed only one night, but must say, we were impressed with the hotel. Upon arrival, we were asked if we had a preference on floors and rooms. When getting to our room, we noticed the room smelled and looked clean. The bath towels were very nice as well. We did use the pool, which was kinda small, but a decent size for the hotel. The pool area and pool were very clean, but too much chlorine. During the early evening hours, you could hear everything going on in the hallway. After 10pm or so, it was quiet as can be. We also had a decent night sleeping on the beds.

In the morning, we decided to do the continental breakfast which was fine. They had cheese omelettes, biscuits and gravy, muffins, donuts, cereal, and some fruit and yogurt. Decent meal.

We would definately stay there again.

  • Liked — Cleansiness of hotel
  • Disliked — none
  • Tips/Secrets: — the elevator is toward the front of the building, try to park in the front
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2006
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 35-49
  • Member since January 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Excellent budget hotel

Holiday Inn Express Carter Lake

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4 of 5 stars
A TripAdvisor Member
Washington DC
1/2 found this review helpful

One of the best low cost hotels I've stayed at for a long time .. modern furniture, clean and comfortable. I'd highly recommend it for the traveler on a budget. Like all moderately priced hotels, you can get some noise from neighbors if they blast their TV sets, but turning on the a/c/heat fan solves that problem.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay September 2005
  • Member since September 30, 2005
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
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Holiday Inn Express Carter Lake Also Known As

  • Holiday Inn Carter Lake
  • Carter Lake Holiday Inn
Address: 2510 Abbott Plaza, Carter Lake, IA 51510