Firstly I must say we have travelled extensively, including India and Gambia and are used to limited services, but for mainland Spain this place could learn from third world accommodation!
Arrived after 10pm due to delayed flight, very tired and hungry and not happy to part with 120 euros deposit on arrival. Access to upper floors is by spiral staircase or lift but mind your head on the way as lighting is poor and its easy to crack your head.
After making the bed (a first for us on holiday!) we scanned the room and were instantly disappointed. The cupboards were very tatty,etc etc the outer shutters practically impossible to open fully. We returned to the restaurant for food and, after what seemed like a lifetime, were presented with 2 "paninis" (bread and ham) made by the night watchman as it turned out.
Returning to our room we were hoping for a good night sleep - Wrong! The Italian inhabitants next door came in at 3am and proceeded to party on the balcony until daybreak. Next morning we discovered it was not a bad dream after all! - No kettle, No change of bedding or towels. No cleaner came in for the ten days we were there. Had to ask for clean towels after six days which were reluctantly provided, however clean bedding was not! After a second night of disturbance at 5am we could take no more and went to complain to reception. On the way we noticed around 8 people in the room next door!! In fairness we were met on the stairs by the nightwatchman/chef/barman who was already on the case and this proved to be the best part of the service all week! However I think they have to keep the noise down for the residents opposite but I like to think it was for us!!
I would not recommend this place for children (or anyone else) as the glass in the doors is not safety glass and I think a serious accident is waiting to happen. Every time they banged I was expecting to be showered in shards of glass. There were no visible smoke / fire alarms and the hob got so hot you could not bear to touch it to turn it down! The railing on the balcony was also very loose and its only a matter of time before someone goes over (luckily the pool is right below which is a good design feature!) All the balconies also afford no privacy unless you're armed with about 5 towels.
When you leave they will check the room thoroughly making sure everything works (assuming it did in the first place) and count the cutlery and crockery and woe betide you if you fail to take the rubbish out!!
I could go on but i'm starting to get angry again! On the plus side it is in a great location for sightseeing, not that the ubiquitous cast of Benidorm who were there would know as they seemed to be glued to the poolside.
- Also Known As:
- Melrose Place Hotel
- Melrose Place Hotel Lloret De Mar
- Melrose Place Lloret De Mar, Costa Brava, Spain
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