booked our holiday 2 days ago on the strength of what the tour operator said,,,,,nice hotel,lovely for families and kids......oh boy what a shock ive got when reading the reviews.....even more so when this holiday has cost me 1670.00 for myself and 2 kids!! ............really not looking forward to this long awaited holiday now :(
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 17, 2013
Dear customer ;
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We understand that with the comments that you has read, you can get to worry about.
It is true that sometimes, there may be circumstances not at all pleasant.
From the Hotel, we work hard every day, so this way of behaving by some (not all thankfully) customers disappear.
One thing is certain: this is Lloret de Mar.
Lloret de Mar, it goes without saying, is famous worldwide for its nightlife and its discotheques, apart from its beaches, its sun, its surroundings, its restaurants and a long etcetera.
Inevitably, the nightlife of Lloret de Mar, affects within the Hotel and its customers.
There are times when the average age of the tourists on the Costa Brava goes down and other times of the year when it goes up.
During the months of June, July and August the average age of customers from all Lloret is very low. Between 19 and 30 years.
This is why in our staff we have 3 security guards who are around different floors of the hotel and who control continually that there is peace and quiet on the floors.
Occasionally there is some guest who makes more noise than normal when going up to his room but he is rapidly advised that he has to keep quiet.
If this person does not take notice of the requests of the security staff, he is asked to leave the hotel.
The staff of the Hotel, is always available to help our customers, as possible if necessary.
On this page you read comments from other parents who have come with their children and although with nuances, spent good holidays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.