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“Avoid this hotel of you want to avoid fraudulent debits on your credit card” 1 of 5 stars
Review of Sentido Zugspitze Berghotel Hammersbach

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Sentido Zugspitze Berghotel Hammersbach
4.0 of 5 Hotel   |   Kreuzeckweg 2-6, 82491 Grainau, Bavaria, Germany (Formerly Hotel Haus Hammersbach)   |  
Hotel amenities
Ranked #3 of 17 Hotels in Grainau
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Avoid this hotel of you want to avoid fraudulent debits on your credit card”
1 of 5 stars Reviewed January 24, 2012 via mobile

My family and my partner's family and I stayed for two nights for New Year. After we had departed the hotel fraudulently debited a further £267 from my account without authorisation or written consent meaning they must have copied my card. Despite the hotel being made aware, we are still waiting for a refund. If you want a hotel that acts with integrity and honesty avoid this one.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Huntsville, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 25, 2008

I've stayed here twice. First time was in a single room. Kind of Spartan but bed was comfortable and it was quiet. Located on the edge of town at the base of at the base of Hammersbach Gorge. Nice hiking trails leading up to the glaciers on the Zugspitze.

Second stay was with family. Check for package deals on their website. They were offering a Spring Alpine package at the time, reduced rates with train and lift tickets thrown in. This saved us money on transportation into Garmisch and allowed us to leave our vehicle parked for the duration of our stay.

About a half hour train ride to the top of the Zugspitze and a little over an hours drive to Newschwenstein castle.

We were given two beautiful rooms that easily accommodated our six people. One 'room' was two floors with a king size bed, bathroom and TV on each floor. The other 'room' had a king size bed and a twin bed and two bathrooms. This room was an end unit right next to the stream that runs down the gorge from the glacier. The babbling brook made for idyllic sleeping conditions.

Underground swimming pool was pleasant and the meals we ate in the restaurant were above par. Breakfast was a very large buffet and included with the rooms.

I would highly recommend and if I have the chance to go to Garmisch again, will be staying here again.

  • Liked — spacious rooms and great travel package
  • Stayed June 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sentido Zugspitze Berghotel Hammersbach

Address: Kreuzeckweg 2-6, 82491 Grainau, Bavaria, Germany (Formerly Hotel Haus Hammersbach)
Location: Germany > Bavaria > Upper Bavaria > Grainau
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 17 Hotels in Grainau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sentido Zugspitze Berghotel Hammersbach 4*
Number of rooms: 127
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