We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Hotel - A Few Service Issues” 4 of 5 stars
Review of Yuehai Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Yuehai Hotel to your Saves list
Yuehai Hotel
No.1A Helanshan Road, Jinfeng District, Yinchuan 950002, China   |  
Hotel amenities
Ranked #2 of 382 Hotels in Yinchuan
San Francisco, California
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
“Beautiful Hotel - A Few Service Issues”
4 of 5 stars Reviewed October 7, 2012

The 5-star hotel looks like a huge Chinese palace as you approach, with tall pillars and two Chinese lions on each side of the circular drive. The lobby, however, is even more impressive with tall white pillars, marble floors, and golden chandeliers. The hotel boasts two restaurants, a wine bar (but no wine by the glass), regular bar, gym, pool, sauna, massage parlor, and an extensive conference center and meeting rooms.

We were greeted by a large welcome committee that took our luggage and escorted us immediately to our rooms. My room was lovely, with floor to ceiling windows looking out across a large lagoon and Chinese gardens complete with pagodas. Everything was state of the art, with a large king size bed, TV, computer, wonderful shower with two heads, and more than twenty different light switches. I found out later that the hotel was built by the government and they spared no expense on the construction and facilities.

We stayed here for three nights, and it was an enjoyable room and hotel. The only issues had to do with service details, which would prevent the hotel from being 5-star in other countries, but instead be rated around 4 stars. Examples include my room not being clean one day until I called, flowers missing out of empty vases, cigarette containers in the hallway not cleaned soon enough, etc. In talking with other Westerners at the conference who live in China, they mentioned that there was much focus and training in the hotel and restaurant industry on “service” because it is a concept that is perceived differently in China

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

85 reviews from our community

Traveler rating
    37
    41
    4
    1
    2
See reviews for
Families
0
2
Solo
0
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Spanish first
  • Any
English first
Beijing
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 5, 2010

This state owned hotel has very bad service. Location is far away from the city. The staff ignore you, doesn't care about you and has no training. It's very difficult to get a taxi.
Rooms are big and clean, but it's too expensive!

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Yuehai Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Yuehai Hotel

Address: No.1A Helanshan Road, Jinfeng District, Yinchuan 950002, China
Location: China > Ningxia > Yinchuan
Hotel Style:
#4 Best Value Hotel in Yinchuan
Price Range (Based on Average Rates): $$
Number of rooms: 402
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Ctrip TA, Priceline and Travelocity so you can book your Yuehai Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Yuehai Hotel Yinchuan, Ningxia, China

Owners: What's your side of the story?

If you own or manage Yuehai Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.