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“Beautiful Hotel - A Few Service Issues” 4 of 5 stars
Review of Yuehai Hotel

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Yuehai Hotel
No.1A Helanshan Road, Jinfeng District, Yinchuan 950002, China   |  
Hotel amenities
Ranked #2 of 349 hotels in Yinchuan
San Francisco, California
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
“Beautiful Hotel - A Few Service Issues”
4 of 5 stars Reviewed October 7, 2012

The 5-star hotel looks like a huge Chinese palace as you approach, with tall pillars and two Chinese lions on each side of the circular drive. The lobby, however, is even more impressive with tall white pillars, marble floors, and golden chandeliers. The hotel boasts two restaurants, a wine bar (but no wine by the glass), regular bar, gym, pool, sauna, massage parlor, and an extensive conference center and meeting rooms.

We were greeted by a large welcome committee that took our luggage and escorted us immediately to our rooms. My room was lovely, with floor to ceiling windows looking out across a large lagoon and Chinese gardens complete with pagodas. Everything was state of the art, with a large king size bed, TV, computer, wonderful shower with two heads, and more than twenty different light switches. I found out later that the hotel was built by the government and they spared no expense on the construction and facilities.

We stayed here for three nights, and it was an enjoyable room and hotel. The only issues had to do with service details, which would prevent the hotel from being 5-star in other countries, but instead be rated around 4 stars. Examples include my room not being clean one day until I called, flowers missing out of empty vases, cigarette containers in the hallway not cleaned soon enough, etc. In talking with other Westerners at the conference who live in China, they mentioned that there was much focus and training in the hotel and restaurant industry on “service” because it is a concept that is perceived differently in China

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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  • Chinese (Simplified) first
  • English first
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English first
Beijing
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 5, 2010

This state owned hotel has very bad service. Location is far away from the city. The staff ignore you, doesn't care about you and has no training. It's very difficult to get a taxi.
Rooms are big and clean, but it's too expensive!

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Yuehai Hotel

Address: No.1A Helanshan Road, Jinfeng District, Yinchuan 950002, China
Location: China > Ningxia > Yinchuan
Hotel Style:
#5 Best Value Hotel in Yinchuan
Price Range (Based on Average Rates): $$
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Also Known As:
Yuehai Hotel Yinchuan, Ningxia, China

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