I booked two Double-bed rooms and would like to change one to twin room but the answer was twin rooms were fully booked and female lady sitting at the reception was very cold face. I was not willing to argue with her and changed to another male receptionist. And I said to him I booked two double-bed room and was told bouble-bed rooms were fully occupied and have to change to twin rooms. I was quite confused and the attitude was very bad. I was requeted to pay 1000 per room for deposit and i asked why so much amount. The answer was really astonished me that this is to prevent from damages (防止客人搞破坏）just in front of me, it looks like I am going to damage the hotel then. When i entered the room and found carpet was dirty not vacuumed at all. Fridge was put on the floor, it this a four-star hotel? I requested non-smoking room and was told we can do some special treatment for you. When I was in room, the room attendant came and take away ashtry and cigarettes packs in the mini-bar, which is what so said special treatment, the towel was dark and not clean at all. In bathroom, the telephone on the wall not working, the scale not working at all. The bedsheet and duvet cover was broken and looks we are stay in a refugee shelter.
The breakfast was buffet and really funny. It's breakfast time, the music was rock music and disco and no any ambient for meal. One man was smoking by my side and I told hostess, the answer was the restaurant is allowed to smoke. I was really astonished. Food was really disgusting. The ceiling of the restaurant just like a place for refugee. I want to remind that the English and signages in the hotel is not adhere to national standard. English looks very funny and doesn't mean anything. The telephone instruction and in-room service directory and signages in the room and public area was really funny.
No any management or supervision in the hotel, ash buds in the reception area and elevators. The bell service counter has nobody there and seems a man sitting at the counter will look after the bell counter. It's really unbelievable that no bell service in a four-star hotel.
Overall it's four-star priced, three-star equipped and 2-star serviced and managed hotel.
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