On Jan.3rd of this year, my wife and I were traveling to Florida for our annual visit. We were looking for a hotel for the nite. My wife started calling hotels from the car while traveling. One hotel she called and told the woman, her name was Jessica, that she was only checking on prices and would call back if interested. The woman gave my wife a reference number which my wife stated to her she didn't need because we were only checking rates. My wife didn't even write the number down because we were not interested in booking at that time. As it turned out she found a better rate at a Comfort suites and we booked our room there for the night. After arriving in Fl. I checked my account with my Credit Union online and found we had been chg'd for a room at the Quality Inn in Roanoke, NC. This is the one that gave my wife the ref#.
I called the hotel and indicated they made a mistake because we didn't make a reservation at the hotel. I spoke to the same woman who talked to my wife. She stated that she gave my wife a ref# , so this booked the room. I told her we did not know that if she gave us a ref# that booked a room. I also indicated to her that when my wife called, she was only calling for rates. She stated that it didn't matter because when she gave my wife the reference that booked the room. After some discussion the woman offered to give us half credit. I indicated that we should get full credit because we didn't book any room. She became very arrogant at this point and told me that was her policy and she wasn't going to do any more for me. I insisted I wanted full credit and asked for her full name because I was going to take this much farther . At that point she hung up the phone.
I have since sent 3 emails and made on phone call to customer service at Choice Hotels and was told they would call me back . I spoke to an Eric on Jan 18th and he stated he would get back to me in 7 days. Nothing to date. Hope this doesn't happen to anyone else. Make sure you don't get a reference number when you are only lookiong for rates.
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