I stayed at the Velvet Cloak for two weeks while apartment hunting in the area. The room was better than I expected, and plainly the hotel has seen better days. There was maid service once in two weeks and I had to fight with her to change the sheets and towels. The Continental breakfast was spotty; some days there was no juice, no instant oatmeal, no coffee cups. By the way, the coffee was by far the worst I ever tasted, I bought a jar of instant.
The staff was friendly and helpful and the swimming pool is a delight, very fresh water and clean. However, the billing was problematic. They charged a $200 deposit to my debit card and a $17 processing charge without ever asking my permission. I left two weeks ago, and I am still waiting for the deposit to be returned. And be advised, the tax for a week is $42 on top of the weekly charge, so the first week came to $583.43!!!
I would advise you to go over everything before you check in to avoid unpleasant surprises.
There are rooms where the internet is strong, just ask for one.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your kind words about our friendly, helpful staff and our delightful, clean swimming pool! It is a one-of-a-kind pool in Raleigh. We also appreciate your feedback about our breakfast and coffee and are seeking improvements. And we agree with you, wishing that sales and occupancy taxes could be lower, but we must collect taxes in addition to the base rate. We offer a tremendous value and are glad to have helped you with this extended stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.