I first visited the Sheraton Raleigh in May and was treated with utmost courtesy and professionalism. We are back to spend several days in Chapel Hill and find it worthwhile to travel to and from Raleigh in order to stay at the hotel. The front desk staff are consistently polite and helpful - my particular thanks to Erin who helped me with an international document I could not print. Jimmy V's chef and staff checked ingredients for us to make sure my son's meals were gluten free. Housekeeping are wonderful, it is a pleasure to stay here.
On top of all these pluses, the Club Room at this Sheraton must be the best in the country. At some Sheratons it's not worth choosing a club floor room. At the Sheraton Raleigh, it's a money saver. A lovely breakfast and dinner is served each day (filet mignon last was available last night), and a variety of snacks are there throughout the day. For me, the best part of the Club Room is the staff. Musulyn and Sharon were there during my first visit. They guided me through my first foray into North Carolina, with excellent local knowledge and recommendations. Four months later they both remembered me, welcomed me back and asked questions that showed they remembered why I was in town. This is simply outstanding customer service. They are a pleasure to deal with and I cannot thank them enough for their thoughtfulness. Thanks to Sharon and Musulyn, this hotel has a lifetime customer.
- Official Description (provided by the hotel):
- Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more less
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- Also Known As:
- Sheraton Raleigh
- Raleigh Sheraton