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“Nice hotel” 4 of 5 stars
Review of Sheraton Raleigh Hotel

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Sheraton Raleigh Hotel
3.5 of 5 Hotel   |   421 S. Salisbury St., Raleigh, NC 27601   |  
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Special Offer
Breakfast for 2 Included
Ranked #42 of 80 Hotels in Raleigh
Maryland
Top Contributor
159 reviews 159 reviews
52 hotel reviews
Reviews in 48 cities Reviews in 48 cities
94 helpful votes 94 helpful votes
“Nice hotel”
4 of 5 stars Reviewed February 18, 2014

Only stayed here for one night while passing through. I can't comment about the location because I'm not sure what it is close to, not close to, etc. There is a parking deck across the street, no valet available. The room was clean and spacious. As platinum members we were able to stay on the SPG floor which had the club lounge. We had breakfast in there and it had a nice variety of hot and cold foods, juices and coffee.
The best part about this hotel is the restaurant, I think its called Jimmy V's. Great menu and drinks. If we visit Raleigh again I would consider staying here

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review, February 20, 2014
Thank you for your valuable feedback about our hotel! We are delighted that you enjoyed your stay with us and your experience with Jimmy V's. We appreciate your loyalty as a Platinum Starwood Preferred Guest member and look forward to welcoming you back to the Sheraton Raleigh Hotel in the future.
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354 reviews from our community

Traveler rating
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    105
    37
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2014

15 days of stay in Sheraton Hotel, Raleigh, NC, friendly staff, made me absolutely comfortable, promote environmental friendly stay, attached to a professional fitness center, very very friendly staff, made me feel so comfortable, also having a daily stuff store attached to the hotel. very close to the business center and the IC 49 - 10 minutes from RDU airport. have a shuttle available to all the places of use within 2 miles radius and the airport.

one of the evenings when we were out to a mall and were not finding taxi, the hotel sent out their staff to pick me up even though the mall was not in the pre defined radius. made me feel very very secure, in a place so far away from home.

Room Tip: Rooms available in executive floors have access to the club room, which has business Breakfast free.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review, February 10, 2014
We are delighted that you have such an exceptional experience at the Sheraton Raleigh Hotel. Our staff is dedicated to their work and is excited about the valuable feedback you provided. We look forward to welcoming you back in the future to our home in Downtown Raleigh!
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Jacksonville, Florida
Top Contributor
486 reviews 486 reviews
132 hotel reviews
Reviews in 127 cities Reviews in 127 cities
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed January 12, 2014

A little confusing at first trying to find your way through the entrance to the lobby. Doorman pointed us right away but probably could use a little sign pointing you from lower entrance to lobby area. The layout from there was nice and checkin excellent no hassle, one of the best. My room was an even number on the 14th floor which was okay BUT... there is an ambulance center in the next block and every once and a while you get the sirens. I believe they stop later at night but during the day it goes on about once or twice an hour. It wasn't bad but if you are trying to sleep during the day DO NOT get a room on that side. The desk should know what side this is on. Otherwise I liked the place it was convenient and there are places to eat nearby and the beds very comfortable.
If you find this helpful please mark it so.

Room Tip: Choose away from the side close to the ambulances if you need to sleep during the day.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review, January 15, 2014
We are delighted that you had a pleasant stay with us at the Sheraton Raleigh Hotel! We apologize for the inconvenience with the parking situation and are working to improve the signage outside. Your feedback is very valuable to us! Thanks again for taking the time to respond to our survey and we hope to see you again in the future! Have a wonderful day!
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Raleigh, North Carolina
Top Contributor
120 reviews 120 reviews
42 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 12, 2014

We spent New Year's Eve at the Sheraton in a Plaza View room -- which meant we were overlooking the plaza where the acorn drops and the fireworks are launched. Our view was beautiful and we loved looking down on the excitement. It was totally worth our money -- not just for the view, but to have a place to get warm and use the bathroom while enjoying the festivities on Fayetteville Street.

Our room was smaller than most rooms in this price class, but it was tastefully appointed, as the hotel went through a recent renovation. Our bed was comfortable and the furniture was beautiful.

The only disappointment for me was that our bathroom was clearly left out during the recent renovation. The tiling on the tub was broken and the whole room was dated.

All in all, though, it was a great experience. Looking forward to staying here anytime that we're looking for a stay-cation getaway.

Room Tip: Ask for a "Plaza View" room -- they are the odd numbers from 1 through about 7 on each hal...
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review, January 17, 2014
We are delighted that you had a wonder 2013 New Year's Eve at our hotel!! We apologize for the dated rooms and that is actually on our list for future renovations. Thank you for your valuable feedback and we look forward to welcoming you back to the Sheraton Raleigh Hotel in the future. Have a wonderful 2014!!
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Raleigh, Nc
Top Contributor
159 reviews 159 reviews
11 hotel reviews
Reviews in 47 cities Reviews in 47 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 2, 2014

Spent New Years Eve. Got there early and no problem checking in early. Room was spacious and as always bed was comfortable. Enjoyed the hotel lobby to warm up in between activities and enjoyed the hot tub. Location was excellent for the Acorn drop and live music. They had a ton of staff working this day/evening to make everyone's stay an individual and comfortable one. Felt very welcomed,

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollie M, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review, January 6, 2014
We are delighted that you had a great experience with as at the Sheraton Raleigh Hotel on New Year's Eve. We're glad you decided to spend the holidays at our home in downtown Raleigh and we look forward to welcoming you back the next time you visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
Top Contributor
110 reviews 110 reviews
24 hotel reviews
Reviews in 48 cities Reviews in 48 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Stayed twice in November and December. Both times I was extremely impressed with the staff and the manager. I didn't go looking for him, but he made a point of checking with guests and making sure things went well.

Great job to the hotel staff!!!

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRH434, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review, January 2, 2014
We appreciate your loyalty to the Sheraton Raleigh Hotel. We are delighted that you had great experiences with our hotel staff and look forward to connecting with you again in the near future. Thank you for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 27, 2013

We arrived on Christmas evening and we greeted by the staff. The room was very clean. The furniture was a little worn, but otherwise the room was nice. The restaurant was also open for a late night snack which was very welcomed as we had not had an opportunity to eat before arriving considering the holiday. Overall a solid experience and I would recommend the hotel. Club level provides a free breakfast and sodas during the day.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRH434, Public Relations Manager at Sheraton Raleigh Hotel, responded to this review, January 2, 2014
We are delighted that you chose to spend Christmas with us at the Sheraton Raleigh Hotel. We are aware of worn furniture in some areas and are working diligently to identify those locations and refresh those spaces. Thank you for this valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Raleigh Hotel

Address: 421 S. Salisbury St., Raleigh, NC 27601
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 80 Hotels in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Raleigh Hotel 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more   less 
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Also Known As:
Sheraton Raleigh
Raleigh Sheraton

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