I booked a hotel room for two nights here, but because of circumstances I had to cancel. I called in and heard the recording:
"Press 2 for new reservations only"
"Press 3 for existing reservations"
So I pressed 3. Karen Williams picked up the phone and I explained that I needed to cancel my reservation. She said I need to press #2. I explained that the recording said that #2 was for new reservations only. Before I could finish my sentence I was put back into the loop of the recording. I pressed 3 again because I wanted to finish my sentence with Karen Williams. This time, I heard her pick up and then she hung up on me. I dialed back in (international calls aren't cheap) and pressed 3 again. I asked Karen why she hung up the phone on me. She said I have to press #2. I explained this was very rude, but she didn't seem to understand.
I'd recommend staying at the Marriott if you'd like a better customer service experience ... or at least the Sheraton could teach Karen Williams how to treat customers.
- Official Description (provided by the hotel):
- Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Raleigh
- Raleigh Sheraton