Full disclosure - I'm a loyal Starwood member, and I usually look for a Starwood property when traveling on business. This hotel was listed with our corporate travel agent, too, so I booked it without thinking twice. Unfortunately it wasn't the experience I was hoping for (or am used to).
First of all, the hotel should alert guests that it is under renovation. Under no circumstances should you be surprised upon check-in that some services and areas of the hotel are unavailable to you because of the work being done. I was very disappointed in particular that SPG members are not informed of the hotel status.
Second, the hotel description says that "self-parking is available." Technically this is correct. However, the reality is that self-parking is the ONLY option. Fortunately the garage is across the street from the hotel, but you have to go around the block for the driveway. And it costs $12 per night to self-park in a public garage - that's unnecessary.
Third - my list of complaints: my room was not ready when I arrived, the TV remote had to be replaced because it didn't work, and there was mold on the ceiling of the bathroom and the shower. The room and the remote was quickly addressed, which was great. But the rest of the issues did color my perception of the hotel and of the entire Sheraton brand.
- Official Description (provided by the hotel):
- Sheraton Raleigh Hotel is near Raleigh Convention Center, Progress Energy Center for the Performing Arts, and the state capitol. Our hotel has 5,000 sq ft of space for weddings, meetings, and events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Starwood, Orbitz, Expedia, Hotels.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Sheraton Raleigh Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Raleigh
- Raleigh Sheraton