Having stayed at hotels all up and down the East coast most of all last year Monday through Friday for work, and part of this year, I have gotten to experience several brands and experiences. I have stayed at other Holiday Inn's and had good experiences. This one had a nice room, and the location is good but the following things caused this poor review; 1) VERY unfriendly staff at the Front Desk. Dealt with three seperate people during my stay and all three were cold and rude. 2) I drink coffee and it is advertised to have it available at the Lobby 24/7. Past 10am, nothing untl the next morning. 3) Very slow wireless connection and I frequently got kicked off the system with the need to log back in, and while working, that was very inconveient. 4) The computer in the business center are outdated and do not have the ability to read a simple .pdf file since Adobe is not loaded and can not be loaded. 5) Even when the maid cleaned my room, she took all my wash cloths, did not provide new soap so I had to go ask for them. (Minor issues and all I could do was smile at that point)
Although we get a good corporate rate, with the price paid per night, I expect much better. I have had MUCH better experiences with staff, free breakfasts, unlimited coffee and great wireless at Days Inn's, Ramadas, Best Westerns, Marriotts, etc.
There is far too much competition for this hotel to be lacking in those areas. Embassy Suites, La Qunita and others are two blocks away with MANY others within 5 miles. (This hotel was booked for me by my boss, otherwise it would not have been my first choice and after this, even my last choice.
If the staff had been friendly, I could overlook some things, but with all the poor issues, I can not recommend this place.
- Official Description (provided by the hotel):
- The Holiday inn Crabtree Valley in Raleigh North Carolina has well appointed rooms with beautifully crafted shower facilities, artwork, lighting, carpeting and personal amenities. All rooms offer complimentary high speed internet access and IHG Rewards amenities. Enjoy the large outdoor pool , complimentary business center and local shuttle service. ... more less
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- Also Known As:
- Holiday Inn Crabtree Hotel Raleigh
- Crabtree Holiday Inn
- Raleigh Holiday Inn
- Holiday Inn Raleigh