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“Would not stay again” 3 of 5 stars
Review of Raleigh Marriott Crabtree Valley

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Raleigh Marriott Crabtree Valley
3.5 of 5 Hotel   |   4500 Marriott Dr, Raleigh, NC 27612   |  
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Ranked #25 of 80 hotels in Raleigh
Philadelphia, PA
Top Contributor
189 reviews 189 reviews
66 hotel reviews
Reviews in 81 cities Reviews in 81 cities
158 helpful votes 158 helpful votes
“Would not stay again”
3 of 5 stars Reviewed July 16, 2013 via mobile

I used to stay here 6-7 years ago and then started staying other marriott properties. 6-7 years ago this was the best Marriott had in Raleigh but that is far from the case now. This place needs a big time makeover. This property is what was considered mid level to high lel classy ten years ago. Aside from the wifi and the little food take out area at the front desk his place looks exactly how it did years ago. Gym area is nice people are friendly and a highlight is the gentleman running the concierge lounge.
Needs a complete facelift, botox wont help lift this place.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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201 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Methuen, Massachusetts
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 14, 2013

This is one of the more dated Marriott's I've stayed at in a long time. I got in at 11:15pm and nothing was open for food. I had hours of delays at the airport then longer than normal flight time due to weather and all I wanted was something simple to eat but both room service and the bar close food service at 11:00pm. Then I had trouble getting into the Concierge Lounge with my card so I had to go back downstairs to have another one made.

The room was old and the A/C didn't work that great - it cooled them room off but didn't really get rid of the humidity so it was sticky in my room most of the night. There was also a mini fridge in the room that looked like it had been through the war - scratches and dents all over the place. I had just been at the Atlanta Marriott Marquis the night before and it was 10x better. I think my next trip to the area I might try a different Marriott.

Room Tip: The concierge is on the 6th floor - if you're an Elite member you should request that floor. The...
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Florida City, Florida
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 17, 2013

Trouble from the start. Extremely slow service even though the hotel was almost empty. Lady at desk didn't know how to set up our key cards which should be simple. Had to waste time coming back and forth to reset our key cards. They also double charged us on the last day and made a lame excuse why and had to waste our time yet again on the double charges.
The rooms were very dated and extremely dirty including the carpet and all furniture. Lamps didn't work and drawers didn't open. The bathroom was very small and hard to be in.
This place stinks!!!

Room Tip: Can not recommend this hotel!
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 2, 2013

The hotel is overall okay, but it just, somehow, feels old. The staff is okay, the room is okay, even the bar and the elevator are okay - but nothing of these made me want to get back to the same place. The whole place looks like it requires a serious renovation.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 29, 2013

I stayed at this hotel for four three nights in relation to business and it was OK, but absolutely nothing more. It had a "used" look and feel and the staff was a bit indifferent - not very engaged. But having said that, it has all you need and there is a huge mall on the other side of the road.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Greenville, North Carolina, USA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 28, 2013

My husband and I stayed at the Marriott Crabtree for an overnight stay for his birthday. We have stayed here in the past, and to be honest, this stay was not as good. The room was ok, but had an odd smell. The bed and pillows were average. Nothing bad about the stay, but nothing great either.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Knightdale, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 26, 2013

My stay at the Marriott Crabtree was absolutely wonderful, we live nearby and just wanted a relaxing night away, Jenn at the front desk was very thoughtful when she noticed I was checking in with my two sons who weren't staying but had to checkout the pool before going to stay with grandma! Later that evening we were greeted in the room with a personal note from her wishing us a relaxing evening and even chocolate strawberries! I was so surprised! the rooms are clean and spacious, everything is very nice including the indoor pool. We will definitely choose the Marriott Crabtree when we want to have a nice evening away, it would also be a great place to stay with the family.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Raleigh Marriott Crabtree Valley

Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Raleigh Marriott Crabtree Valley Hotel
Marriott Raleigh
Raleigh Marriott
Address: 4500 Marriott Dr, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Raleigh
#26 Family Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Official Description (provided by the hotel):
This hotel near Raleigh Durham International Airport offers 375 rooms for business or leisure guests. Meeting planners find it easy to use the various meeting rooms for special events and weddings. ... more   less 
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