I had to go to Raleigh for work and had wanted to stay at the Embassy Suites but they were sold out so I made a reservation at the Marriott and was just blown away by their amazing service. Every single interaction I had with the hotel staff was top notch and made me feel like a VIP at every encounter. It was truly amazing! First, they have a free shuttle from the airport to the hotel. Huge savings!!! The gentleman that picked me up was so friendly and warm spirited. He made me feel very comfortable. When I checked in the lady at the desk was very friendly and attentive as well. Later that evening as I unpacked, I realized I forgot my toothbrush. I called down to ask if they had one and it was brought right up to me and the girl that delivered it was very nice as well. The next morning, I had a "Thank you" note under my door handwritten by "Stephanie" (the girl that delivered the toothbrush) that thanked me for staying at the hotel and asked me to let her know if she could get me anything else. (At this point I started keeping track of names because I was already blown away by the service. I wish I had written down the names of the others). When I went into the dining room for breakfast, I was greeted by smiles and was shown right to my table. The food was delicious and my server Michelle was super sweet, friendly and attentive as well. The next day when I went in for breakfast, she remembered me and showed me right to my table again where I had a wonderful breakfast. I don't write many reviews but felt the need to say something about my fantastic stay at the Marriott. They truly made me feel like a valued guest and I will definitely stay there again when back in Raleigh.
- Also Known As:
- Raleigh Marriott Crabtree Valley Hotel
- Raleigh Marriott Crabtree Valley Hotel Raleigh
- Marriott Raleigh
- Raleigh Marriott
- Official Description (provided by the hotel):
- This hotel near Raleigh Durham International Airport offers 375 rooms for business or leisure guests. Meeting planners find it easy to use the various meeting rooms for special events and weddings. ... more less
- Reservation Options:
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