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All 79 Raleigh hotels

Comfort Inn & Suites Crabtree Valley: Traveler Reviews

2.5 of 5
6209 Glenwood Avenue, Raleigh, NC 27612
Hotel amenities
Comfort Inn & Suites Crabtree Valley
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62%
Ranked #40 of 79 hotels in Raleigh
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63 reviews from our community

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Traveler rating
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Date Rating
Raleigh, North Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Just OK”
3 of 5 stars Reviewed December 18, 2012

The architecture of the building is rather modern which creates a different layout for each floor. But the hotel is old and needs several improvements and upgrades. A revamp of the lobby would be a good start too. It is close to many shopping and eating establishments and just 2 miles from the mall. Rooms did have a rather musty smell though and could be cleaned better. Staff was very friendly and very nice. If staying get a room at the end of the halls for noise sake.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask traveler t about Comfort Inn & Suites Crabtree Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review
April 11, 2013
Dear Valued Guest,

Thank you for taking the time to write a review. Management at the hotel takes each issue seriously and we strive to make sure...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, New Jersey
1 review
1 helpful vote 1 helpful vote
“Stay Away !”
1 of 5 stars Reviewed December 6, 2012

My recent stay was to be 3 nights and only stayed 1. I couldn't get out of this hotel fast enough. It was old, musty ( smelled like gas fumes ) and dirty. From the parking lot to the lobby to the rooms. Upon pulling down my comforter off the bed , the top of an enema bottle fell to the floor. I was repulsed ! I was never offered another room. Needless to say I left first thing in the morning and found another hotel. This place should be put out of business !

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review
April 11, 2013
Dear Valued Guest,

I apologize for your experience here at the hotel. We strive to make each guest stay the best and we did not reach that goal in your case. I have spoken with housekeeping about the cleanliness issues and unfortunately we are using your stay as a coaching and counseling session for our staff. I do hope the remainder of your trip in Raleigh was better.

Sincerely,
Management
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Unpleasant Stay”
2 of 5 stars Reviewed November 27, 2012

The hotel smelled like a closed up room. Couldn't open a window and it smelled musky. I had a suite and the couch was uncomfortable and old. I stayed 3 nights and the only thing housekeeping seemed to do to the room was make the beds. The trash was not taken out.

Room Tip: if you do stay here be sure and ask for 1st floor as it has more fresh air flowing.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review
April 11, 2013
Dear Valued Guest,

Please allow me to apologize for your stay here at the hotel. We take each guest complaint seriously and I have spoken with housekeeping about the cleanliness issues. I thank you for taking the time to write a review and hopefully you will give us another chance if you are back in the Raleigh area.

Sincerely,
Management
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Saint Augustine, Florida
1 review
“Never Again”
1 of 5 stars Reviewed November 26, 2012

We had to stay in this hotel for the weekend. The staff was rude, my room had cockroaches, the beds were in poor condition and we were not allowed to use the common area. They claimed the breakfast area (AKA lounge) was not included in our reservation. This is a dirty hotel run by incompetent management. The only good thing about the hotel is it's in a good location...I would not recommend this hotel.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kimberly W about Comfort Inn & Suites Crabtree Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review
April 11, 2013
Dear Valued Guest,

I am sorry to hear about your stay at the hotel. We take guests complaints seriously and I have spoken with my staff. Our breakfast area is available for use by our guests during non-breakfast hours when not rented out to groups. We appreciate you writing a review and hope that you continue to visit Choice Brand properties.

Sincerely,
Management
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Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“You could do worse for your money...”
3 of 5 stars Reviewed November 20, 2012

Fine hotel for the price. Nice location near mall and plenty of restuarants. Rooms were reasonably clean. Staff was helpful. Continental breakfast was average (but there is a Starbucks across the street). Overall, nothing spectacular but you could do worse for your money. Would consider staying there again based on price/value.

Stayed November 2012, traveled with family
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Ask SaratogaKid about Comfort Inn & Suites Crabtree Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review
April 11, 2013
Dear Valued Guest,

Thank you for taking the time to write a review about the hotel. Our staff here continuously strives to make each stay the best. Feedback like yours helps us to improve the service we provide. We hope to see you again next time you are in the area.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Comfort Inn & Suites Crabtree Valley

Also Known As:
Comfort Inn And Suites Raleigh Hotel Raleigh
Comfort Inn And Suites Raleigh Hotel
Hampton Inn Raleigh
Hampton Inn Crabtree Valley
Raleigh Hampton Inn
Address: 6209 Glenwood Avenue, Raleigh, NC 27612
Region: United States > North Carolina > Raleigh
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 79 hotels in Raleigh
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Nestled in the heart of Crabtree Valley, you will find the newly renovated Comfort Inn & Suites Crabtree. Conveniently located to all the Triangle has to offer and within minutes of Raleigh’s major attractions, this hotels offers all the comforts of home for an affordable price.Comfort Inn & Suites Crabtree has all you are looking for from standard rooms to your choice of several suite types. Business Travelers will be able to take advantage of our clean, affordable, spacious standard rooms and for families needing larger space, we recommend our Double Bed Suite with a large living room area and pull out sleeper sofa. If a relaxing night away is in store, try a whirlpool suite with extra large balcony, perfect for watching the setting sun! And remember, all rooms come equipped with a microwave, fridge, LCD/HD TVs and more. We look forward to sharing the new look of the Comfort Inn & Suites Crabtree with you during your next visit. ... more   less 
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