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“Stay Away !” 1 of 5 stars
Review of Comfort Inn & Suites Crabtree Valley

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Comfort Inn & Suites Crabtree Valley
2.5 of 5 Hotel   |   6209 Glenwood Avenue, Raleigh, NC 27612   |  
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Choice Privileges Points
Ranked #44 of 80 hotels in Raleigh
Somerset, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Stay Away !”
1 of 5 stars Reviewed December 6, 2012

My recent stay was to be 3 nights and only stayed 1. I couldn't get out of this hotel fast enough. It was old, musty ( smelled like gas fumes ) and dirty. From the parking lot to the lobby to the rooms. Upon pulling down my comforter off the bed , the top of an enema bottle fell to the floor. I was repulsed ! I was never offered another room. Needless to say I left first thing in the morning and found another hotel. This place should be put out of business !

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review, April 11, 2013
Dear Valued Guest,

I apologize for your experience here at the hotel. We strive to make each guest stay the best and we did not reach that goal in your case. I have spoken with housekeeping about the cleanliness issues and unfortunately we are using your stay as a coaching and counseling session for our staff. I do hope the remainder of your trip in Raleigh was better.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Farmville, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 27, 2012

The hotel smelled like a closed up room. Couldn't open a window and it smelled musky. I had a suite and the couch was uncomfortable and old. I stayed 3 nights and the only thing housekeeping seemed to do to the room was make the beds. The trash was not taken out.

Room Tip: if you do stay here be sure and ask for 1st floor as it has more fresh air flowing.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review, April 11, 2013
Dear Valued Guest,

Please allow me to apologize for your stay here at the hotel. We take each guest complaint seriously and I have spoken with housekeeping about the cleanliness issues. I thank you for taking the time to write a review and hopefully you will give us another chance if you are back in the Raleigh area.

Sincerely,
Management
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Saint Augustine, Florida
1 review
1 of 5 stars Reviewed November 26, 2012

We had to stay in this hotel for the weekend. The staff was rude, my room had cockroaches, the beds were in poor condition and we were not allowed to use the common area. They claimed the breakfast area (AKA lounge) was not included in our reservation. This is a dirty hotel run by incompetent management. The only good thing about the hotel is it's in a good location...I would not recommend this hotel.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review, April 11, 2013
Dear Valued Guest,

I am sorry to hear about your stay at the hotel. We take guests complaints seriously and I have spoken with my staff. Our breakfast area is available for use by our guests during non-breakfast hours when not rented out to groups. We appreciate you writing a review and hope that you continue to visit Choice Brand properties.

Sincerely,
Management
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Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 20, 2012

Fine hotel for the price. Nice location near mall and plenty of restuarants. Rooms were reasonably clean. Staff was helpful. Continental breakfast was average (but there is a Starbucks across the street). Overall, nothing spectacular but you could do worse for your money. Would consider staying there again based on price/value.

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review, April 11, 2013
Dear Valued Guest,

Thank you for taking the time to write a review about the hotel. Our staff here continuously strives to make each stay the best. Feedback like yours helps us to improve the service we provide. We hope to see you again next time you are in the area.

Sincerely,
Management
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Cambridge, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 13, 2012

This hotel was clean. It included a contential breakfask that was ok. The only thing we did not like about this hotel was the television did not offer enough stations. It did not have the golf channel. Would stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepSouthBelle, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review, April 12, 2013
Dear Valued Guest,

Thank you for taking the time to write a review about our hotel. We take all feedback seriously and we have adjusted our TV line-up. We have more than doubled the channels available to guests. We appreciate your patronage and look forward to your next visit to Raleigh.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, Indiana
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 12, 2012 via mobile

The place was well kept, the room was nicely furnished and spacious. The fitness center was pretty good. It had a good universal set, treadmill and bike. The breakfast had a nice variety and plentiful on all items. The staff was friendly and helpful. The only issue was the channel selection but it had enough.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 5, 2012

Hotel was ok nothing special. Breakfast buffet was decent. I did book via Hotwire and this hotel runs a nice little scam in saying that you signed up for a smoking room via Hotwire and you need to pay extra for a non-smoking room. Hotwire does not typically state smoking or not but no other hotels I booked via Hotwire upcharges you for a non-smoking room. Very unethical business practices in my opinion but this is not a "corporate-owned" hotel.

Room Tip: be careful when booking via travel site for extra charges when you arrive.
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  • Stayed December 2011, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Crabtree Valley

Address: 6209 Glenwood Avenue, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 80 hotels in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Crabtree Valley 2.5*
Official Description (provided by the hotel):
Nestled in the heart of Crabtree Valley, you will find the newly renovated Comfort Inn & Suites Crabtree. Conveniently located to all the Triangle has to offer and within minutes of Raleigh’s major attractions, this hotels offers all the comforts of home for an affordable price.Comfort Inn & Suites Crabtree has all you are looking for from standard rooms to your choice of several suite types. Business Travelers will be able to take advantage of our clean, affordable, spacious standard rooms and for families needing larger space, we recommend our Double Bed Suite with a large living room area and pull out sleeper sofa. If a relaxing night away is in store, try a whirlpool suite with extra large balcony, perfect for watching the setting sun! And remember, all rooms come equipped with a microwave, fridge, LCD/HD TVs and more. We look forward to sharing the new look of the Comfort Inn & Suites Crabtree with you during your next visit. ... more   less 
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Also Known As:
Comfort Inn And Suites Raleigh Hotel Raleigh
Hampton Inn Raleigh
Hampton Inn Crabtree Valley
Raleigh Hampton Inn

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