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“Business Trip Wonderful” 5 of 5 stars
Review of Embassy Suites Raleigh - Crabtree

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Embassy Suites Raleigh - Crabtree
3.5 of 5 Hotel   |   4700 Creedmoor Road, Raleigh, NC 27612   |  
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Ranked #27 of 80 Hotels in Raleigh
Greensboro, United States
1 review
“Business Trip Wonderful”
5 of 5 stars Reviewed November 13, 2013

Hotel is conveniently located by a mall and the interstate entrances. Very clean, a professional staff, and the breakfast is great. I travel frequently for work and do not like to leave the comforts of my own home, however, this hotel and it's staff presents a great ambiance for home, the beds are extremely comfortable and having a television in the work area and bedroom is a plus. Wonderful for the money. There are lots of other amenities such as a work out room and pool. I did not use them but they are there and are updated equipment. Great experience.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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472 reviews from our community

Traveler rating
    200
    162
    67
    33
    10
See reviews for
110
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Snow Hill, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 12, 2013

The staff were friendly and courteous. They were always asking if there was anything they could do to help us. They always had a smile on their face. The hotel was so clean and staff were always cleaning something. The chef who cooked the special requests for breakfast was friendly and did an excellent job. The food was delicious. The chef of the hotel restaurant was friendly and even came out to the dining room to meet us. The food he cooked was "Out of this World" delicious! He knew his culinary arts well!!! I really enjoyed my stay and can't wait until my conference next year! We have already booked the same venue! Betty Shingleton

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Oswego, Oregon
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 11, 2013

The hotel is in a very good location but it desperately needs to be renovated or knocked down completely. The interior is tired, dated and screams 1984. The staff seemed nice and willing to provide good service. The room was good sized but the carpet had many stains that clearly could not be removed. Several of the machines in the exercise room were not working properly.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites Raleigh - Crabtree, responded to this review, November 18, 2013
Ken,

Thank you for staying with us and sharing your stay with the TripAdvisor community. I understand you were disappointed in the presentation of our guestrooms and common areas, and we will keep your comments in mind as we look towards future improvements. I do hope that the next time your travels bring you to the area you will stay with us again so we may better demonstrate our commitment to your comfort and satisfaction.

Thank you,

Chris Cramarossa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, United States
1 review
5 of 5 stars Reviewed November 8, 2013

My husband and I were in town from NJ for a family wedding. The hotel was gorgeous. The complimentary breakfast was very extensive and had something for everyone. The rooms were spacious and I appreciated the extra sink in the bedroom. I would highly recommend this hotel.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2013

I stayed here for a few days on a business trip. The front desk staff was very friendly and happy and gave me complimentary internet access and a wonderful corner room. Also they have a free shuttle to and from the airport. I reserved the shuttle for my trip to the airport and since the shuttle was caught in traffic the hotel PAID FOR me to take a taxi to the airport. Gabriel drove me to and from the mall for me to work and everyone was so nice and friendly. I would highly recommend this hotel!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 5, 2013

Hello Folks,

I felt so special and welcomed to this hotel by Silvana. I was parked in the handi cap parking trying to get my luggage onto a hotel cart when she noticed and came right over to help. She was very friendly and so quick to offer me her help. She insisted on helping me, loaded my belongings and took them to my room. She spent time to get me some ice and explained to me where everything was located within the hotel, as well as the complimentary manager's reception.

What an outstanding customer service representative person for the hotel she was and a very kind as well as caring personal attitude she had. I really enjoyed my stay at this location and so much of it was due to how she greeted me that day.

A special thank you again to her and I want the Raleigh NC hotel management and everyone to know how well she did.

Thank you very much,
James B

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mount, North Carolina
1 review
5 of 5 stars Reviewed November 1, 2013

The employees at this hotel are some of the friendliest I have ever encountered. Whether the request is for extra towels or for another copy of the receipt, all the employees respond with professional yet friendly service. Deonte was particularly helpful during this visit. Additionally, we were there for a conference, and the service for the meetings was wonderful. Ashley and Debbie were very helpful! I highly recommend this hotel.

Room Tip: All the rooms are very nice in this hotel!
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Raleigh
#19 Family Hotel in Raleigh
#23 Romantic Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Crabtree 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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