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“LOUD, in more ways than one.” 2 of 5 stars
Review of Embassy Suites Raleigh - Crabtree

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Embassy Suites Raleigh - Crabtree
3.5 of 5 Hotel   |   4700 Creedmoor Road, Raleigh, NC 27612   |  
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Ranked #18 of 80 hotels in Raleigh
1 review
2 helpful votes 2 helpful votes
“LOUD, in more ways than one.”
2 of 5 stars Reviewed February 16, 2013 via mobile

Very loud hotel. It's after 11pm and I can still FEEL the bass from music being played in banquet two floors below. Can hear neighbors talking on both sides of us. Also at 10:45pm a speaker came on in every room announcing the need the owner of a Toyota Camry to move their car. Woke up my kid and baby. So not great place for kids. Long lines for breakfast and not enough tables. Parking is sketchy. Grown men smoking marijuana in the deck. Very small entrance with vans blocking any easy route to unload. I love E Suites, but this one is not as nice (and quiet) as the Hilton-owned homewood suites just one the otherside of the mall. Do yourself favor and stay there.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites Raleigh - Crabtree, responded to this review, March 6, 2013
First of all, thank you for your review of your past stay with us. We always appreciate hearing from our guests - including areas for improvement. I understand that the noise was an issue during your stay; while we do have additional security and overnight managers available during high traffic periods, we certainly do encourage, for guests comfort and safety, that they contact the front office so we can calm the issue. I apologize that your comfort was interrupted and I have shared your review with our security team to ensure that this is not a problem in the future. I do hope the next time you return to the area you consider staying with us again.

Chris Cramarossa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
NC
Top Contributor
139 reviews 139 reviews
47 hotel reviews
Reviews in 69 cities Reviews in 69 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed February 12, 2013

The hotel is beautiful, extremly clean, all the staff are great. When we checked in we were greeted by Raleigh, the parrot. A very beautiful bird. Our first night was very noisy. Their were several parties going on and the sounds echo very loudly up to the rooms above (we were on the 5th floor) from the atrium. There was also an unsupervised group of teenagers in the next room. We spoke with the desk several times, they never did get them to be quite. It was around 3:30 AM when they finally, I guess went to sleep. We are thinking all this time, what a mistake we made choosing this hotel. The next day it was a totally different hotel. We got up, had an awesome cooked to order breakfast. and spent a wonderful day in Raleigh. Had a great managers reception and wonderful dinner at the restaurant in the hotel. We slept like a baby on the most comfortable beds. Next day another great breakfast and a lovely, but cold day in Raleigh. I would recommend this hotel, it does need a few touch ups, but a convenient place to stay for leisure or business. We will stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, NC
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2013

We stayed here for a family reunion. Even though I believe there was at least one more reunion there, the hotel services were great and everyone was friendly and helpful. As with any large groups at a hotel, you have to get to breakfast early to avoid the long wait at the omelet station. My teenage kids especially had a blast since they were able to go the the nearby mall by shuttle. I highly recommend this Embassy Suites!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinehurst, North Carolina
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed February 6, 2013

The lobby and pool area are very nice, The breakfast was good for hotel breakfast. The issues that made me regret my stay was the noise. There were people running and banging down hall all night and after multiple attempts to reach front desk and management finally gave up around 3 am. Someone should have been at the front desk to resolve this issue or send security. This made me feel unsafe. I notified front desk of the issue and they told me they would pass on the information, disappointing that they acted like it was not a big deal. They did issue us a late checkout which was appreciated after a night with no sleep, unfortunately they did not relay this to housekeeping as they kept knocking on the door and actually seemed upset when I told her we had a late checkout. Upon checking in the bathroom was not up to my usual HILTON STANDARDS, Hair on floor and on wash cloths and towels. I also reported that to front desk and again was told they would pass the information on, again seemed like it was no big deal. The bartender Cassandra was very nice and worked extra hard to keep the snacks replenished and cleaning up after other guests.

Room Tip: Ask for a room away from the elevator
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
1 review
5 of 5 stars Reviewed January 30, 2013

We chose this Embassy Suites for our first kidless vacation and it was perfect! The location can't be beat--we managed to go out both nights for cheesecake runs across the street at Cheesecake Factory. We were not five minutes from PNC Arena, but we really would have been happy staying in the whole time. The pool/jacuzzi area is great, very private and close to the elevators so you're not walking through the whole place in your bathing suit.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisaiana
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 29, 2013

What a nice surprise! First, there is a 23 year old beautiful Parrot in the Lobby who greets you when you check in. The staff is wonderful. Happy Hour with free drinks. The room was huge with frig, microwave and wet bar. Wonderful suite with two tv's. Breakfast was included and cooked to order - very delicious. Wish we could have stayed longer - fabulous Mall across the street with outstanding restaurants. Hope to go back again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emerald Isle, North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2013

Embassy Suites hotels are excellent options for individuals but especially for families because their suites include a sitting/eating and sleeping second room, with a small fridge, microwave, coffee maker. The Raleigh hotel also met our needs for a handicap access bathroom. The bathroom had a wide shower with sufficient grab bars. When we needed someone to check the bathroom the hotel promptly sent someone to fix the problem. The only issue we had with the room was that it was behind the elevator across the courtyard and this required more walking from a handicapped guest.

Other good features of the Embassy Suites are the pool and exercise facilities, the attentive staff, a free breakfast, the mall across the street and easy access from I-40.

This is by far the best Embassy Suites Hotel in which we have stayed.

Room Tip: There is only one elevator so ask where your room is in relation to it if this is important
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Raleigh - Crabtree

Also Known As:
Embassy Suites Raleigh - Crabtree Hotel
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Embassy Suites Raleigh
Raleigh Embassy Suites
Address: 4700 Creedmoor Road, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Raleigh
#13 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Crabtree 3.5*
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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