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“Good value but really worn.” 3 of 5 stars
Review of Embassy Suites Raleigh - Crabtree

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Embassy Suites Raleigh - Crabtree
3.5 of 5 Hotel   |   4700 Creedmoor Road, Raleigh, NC 27612   |  
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Ranked #18 of 80 hotels in Raleigh
Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
“Good value but really worn.”
3 of 5 stars Reviewed January 13, 2013

Good value for a birthday party for teenagers. Great breakfast for hungry 15 y.o. girls! Even they commented on the uncleanliness of the bathroom in one of our suites. I would recommend this to people for business or teens but not romantic, intimate or leisurely elegant vacation time.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chriscramarossa, General Manager at Embassy Suites Raleigh - Crabtree, responded to this review, March 6, 2013
Thank you for choosing our property to celebrate a birthday. While we are happy to hear your kind words regarding our hotel, we would like to apologize for the cleanliness issues that you encountered. We want you to know that we will work with our housekeeping team to ensure that we make the necessary corrections. Thank you again for your feedback and we hope we have another chance to serve you in the future.

Chris Cramarossa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Raleigh, NC
Top Contributor
101 reviews 101 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 5, 2013

Won a New Year's Eve Party Ticket which included a room for the night, the complimentary manager's reception, and breakfast - all of which makes me a regular Embassy Suites visitor! This is the typical older Embassy Suites design with all the rooms opening to the center area, but the rooms themselves have been updated.

I have recommended this Embassy Suites to friends and family and even eaten here before, but this was the first time staying here. If you spend any time in the lobby you will be greeted by Raleigh, the blue/golden macaw. Quite friendly but don't touch - the sign even says so! The front desk is friendly and the restaurant and bar are set up well and have excellent food and service. Breakfast is a little bit more hectic than it should be - that needs to be addressed. I am not sure if it is the layout or what, but I haven't been here when there wasn't a significant wait for the omeletes. Only other call outs are 1) the elevators are way too slow when the place is full (one is faster than the other but there is a considerable wait) and 2) the smoking areas next to the 2nd floor extrance from the parking deck should be moved farther away from the door or somewhere else where there is actual air flow. It is a significant issue walking too and from the car going through the cloud of smoke.

I can honestly say that I would stay here again and will continue to refer this location to others.

Room Tip: Try to get a lower floor /closer to stairs as the elevator is slow
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Danville, VA
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 31, 2012

This was a great place to stay. We stayed one night for our anniversary, and enjoyed every minute of it. We appreciated the complimentary cocktails, jacuzzi, and great free breakfast. The room was very comfortable, and the hotel tastefully decorated. We got a free shuttle to the mall across the busy street, thus avoiding the hassle of finding parking and fighting traffic.

Room Tip: Try to get a room on one of the upper floors, as breakfast in the atrium can be noisy.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hopewell Junction, New York
Senior Contributor
46 reviews 46 reviews
39 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 26, 2012

This is a typical Embassy suites of the '80's which just is not a bad thing. The atrium lobby is maintained beautifully w/ waterfall and the usual multitude of chairs; Along with a nice "warm bar" off to the side and an indoor pool view makes this a great area to relax and spend some time. There was a large carpet stain in living room, but considering the huge room, cleanliness, and rate, it must be forgiven.
People on staff were very nice and helpful; Although a consistent shuttle service would have been nice. The mini indoor pool was insanely cold; however the jacuzzi was great as was as the setting in an all glass enclosure. As with most Embassy Suites, the rate included breakfast is way above average. This place is located in an upscale area and the high end mall across the street makes this hotel a spectacular place to visit. You will have so many dining choices in the upscale mall, that if you stayed a week, you would not be bored with your choices. There is a jogging/bicycle trail real close by as well as 25 night lit tennis courts. Golf close by(wish they had golf packages).
Finally It must be mentioned that the hotels mascot is a parrot that lives in her cage in the lobby. The sign says she is 25 years old. If you are fortunate to arrive during the day, you will be greeted by her.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2012

We stayed at this hotel for a few nights. The cute factor: A huge parrot lives in the reception area and is beautiful to look at and talk to. :) Overall, a nice experience. Our room needed some cleaning - there was a stain on the floor and candy pieces scattered around. We asked for the floor to be re-cleaned (we don't like candy sticking to our feet :P) and the front desk had it taken care of immediately. However, on our last day we checked under the beds and found a pair of underwear that wasn't ours!! Ugh. So not sure how thorough the cleaning staff is. The breakfast was delicious and omelet chef was fabulous. I would stay there again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tianjin, China
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 15, 2012

The room is really big, just as said in the name of the hotel, it is a suite actually, with two flat TVs in the room, coffee machine and microwave oven. The bed is very comfortable for a sweet dream.
The breakfast is relatively plain compared to the other hotels on the same level. It seems the kinds of food remain unchanged for a long time every morning. There're no boiled eggs and the potatos are cold.
The staff at both the reception and the bistro bar are very friendly and helpful.
It's better to confirm with the hotel in advance whether Wi-Fi in the room is included in the room rate or will be charged separately.
The Crabtree Valley Mall is just across the road, with Macy's, Belk, Best Buy, Baine & Nobel Bookstore and other stores inside. The restaurant "the cheesecake factory" is very crowded at the dinner time, and of course, the cheesecake is a must-to-have :-)

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Beaufort, North Carolina, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 14, 2012

Great location for Crabtree mall access. We had a quiet room on upper floor in a corner. The drinks for managers reception were OK, seemed alcohol was watered down and snacks were poor. Would be nice if they varied them each night so when you are there for more than one night you aren't eating the same thing. Chips and salsa get old. Breakfast seemed a chore. The cooks seemed like you were bothering them. The buffet food was pretty good, alot of choices. The rooms are great, decorated nicely. People could have been a little more friendly - not that they were rude, just could have made you feel more welcome. The front desk was very friendly.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Raleigh - Crabtree

Also Known As:
Embassy Suites Raleigh - Crabtree Hotel
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Embassy Suites Raleigh
Raleigh Embassy Suites
Address: 4700 Creedmoor Road, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Raleigh
#13 Business Hotel in Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Crabtree 3.5*
Official Description (provided by the hotel):
The Embassy Suites Raleigh-Crabtree hotel in Raleigh, North Carolina, sits across from Crabtree Valley Mall. Our all-suite hotel is ten miles from Raleigh-Durham Airport, less than five miles from Downtown Raleigh and only minutes from local universities. Our hotel is convenient to the PNC Arena, Time Warner Cable Music Pavilion at Walnut Creek, and RTP. Reserve a one- or two-bedroom modern, spacious, suite featuring a separate living room with sofa bed. Wake up to a complimentary breakfast and relax each evening with our nightly Managers Reception. ... more   less 
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