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“Decent hotel” 4 of 5 stars
Review of Courtyard by Marriott Raleigh Crabtree

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Courtyard by Marriott Raleigh Crabtree
3.0 of 5 Hotel   |   3908 Arrow Drive, Raleigh, NC 27612   |  
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$20 Daily Credit
Ranked #25 of 80 Hotels in Raleigh
GreenLeadersBronze level
Cambridge, UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
“Decent hotel”
4 of 5 stars Reviewed April 26, 2010

Stayed here recently over a weekend whilst working in the U.S. Great position for us rare people that dont have a car - 5 minute walk to the Mall. Great shops and restaurants here. Room service or a restaurant is offered in the evening - very good food, happy to accomodate special requirements. Gym is a little naff and in need of modernising.

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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97 reviews from our community

Traveler rating
    34
    45
    13
    4
    1
See reviews for
26
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7
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2010

I stayed at this hotel for 5 nights (Sun-Thurs) for a small seminar being held on location.
I was incredibly impressed with the hospitality and the level of customer service that I received during my week-long stay. I usually prefer to stay at a Bed and Breakfast so that I can receive personal attention and service. However, even the best B&B would have a difficult time matching the service I received at the Courtyard staff. From the moment I checked in late on Sunday night, I was treated with the utmost care and consideration. Every effort by the staff was courteous, polite, pleasant and incredibly helpful - and all appeared to be completely genuine.

The conference manager consistently provided a variety of snacks, lunches, and refreshments that far surpassed the usual "hotel food". She was pleasant and polite at all times and truly sought to meet our needs. I would highly recommend this venue for any small gathering, meeting, or seminar.

The front desk and restaurant staff were consistently professional and helpful.
Without service like this, I would still be pleased with my time at this hotel as it was a pleasant environment with standard accomodations. However, it was the attention given to the guest experience that was above and beyond typical customer service. I truly look forward to my next visit.

  • Stayed April 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alexandria, Virginia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 15, 2010

Spent one night on a quick trip. The staff is INCREDIBLY friendly and helpful! The food in the restaraunt was good...but a little pricey. The hotel is tucked up a little service road and not right on the busy street, which made for a quieter property...I liked that !

Stayed January 2010, traveled as a couple
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North Carolina
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 10, 2009

The hotel was nice. Modern and up to date. Very clean. The king bed was completely comfortable. Spacious room included a mini fridge.
Every staff member greated us warmly, at the desk, in the hall, on the elevator, at the breakfast buffet -all very friendly. Great complimentary coffee in the lobby. Free internet access. Tucked away in an area with several hotels, just around the corner from the mall. Easy access to the I440 beltline.
The ONLY negative thing was the lack of soundproofing for the rooms - we could clearly hear the guy in the room next door carrying on a phone conversation at midnight. Aside from that, very pleased with this choice of hotel. Breakfast buffet (you pay for) had good selection, eggs, grits, home fries, bacon, sausage, fruits, cereals and a waffle maker too.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minnesota
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 23, 2009

After researching all the motels in the Raleigh area I decided on Courtyard Crabtree. It was a perfect decision. Altho the actual motel is small, the rooms were spacious, extremely clean (hats off to housekeeping they were superb), free internet access, friendly front desk service,and the MOST comfortable beds I have ever slept on in a motel. The only negative point was the soundproofing. If you have noisy neighbors you will hear them! I wouldn't hesitate to stay at this motel again. The manager and staff should be congratulated on creating an excellent environment for travelers.

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hickory, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 27, 2009

Stayed at this Marriott location in March while visiting nearby Meredith College. This is a great location to everything Raleigh has to offer. Of course, my seventeen yr. old was most impressed by how close it is to Crabtree Mall, PF Chang, and The Cheesecake Factory! The front desk ladies were very helpful and friendly. Room was very clean. Hotel was very, very quite. Look forward to many stays at this location!

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Jersey/NY
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 19, 2008

From check-in to check-out the front desk staff was very helpful for my 3 night stay this past week. The hotel was very clean, inside and out with a little restaurant that served buffet style breakfast. I can not attest to the food, but I did use the coffee bar morning and night.

The lobby was warm with a fireplace, plenty of seating and a flat-screen to watch the news or the game. There was a computer with a printer - but most people used the wireless connection that is available in the public areas. Free Ethernet is available in the rooms.

The bathroom was clean with decent towels and you have to love the curved shower rod. The king bed was plush, not to soft and their were extra pillows and blankets in the closet; which had plenty of hangers for shirts and pants.

I would recommend this hotel for a number of reasons: across from shopping mall, access to major highways, clean and more than reasonable. Why pay more for similar accommodations? Stay here and enjoy!

  • Liked — Value, location, cleaniness
  • Disliked — Nothing
  • Stayed November 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Raleigh Crabtree

Address: 3908 Arrow Drive, Raleigh, NC 27612
Location: United States > North Carolina > Raleigh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Raleigh
#23 Business Hotel in Raleigh
#24 Family Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Raleigh Crabtree 3*
Number of rooms: 83
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Also Known As:
Courtyard By Marriott Raleigh Crabtree Hotel Raleigh
Marriott Raleigh
Raleigh Courtyard
Raleigh Marriott
Courtyard Raleigh Crabtree

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