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“Great!!!!” 5 of 5 stars
Review of Courtyard Raleigh Midtown

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Courtyard Raleigh Midtown
3.0 of 5 Hotel   |   1041 Wake Towne Dr, Raleigh, NC 27609   |  
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Ranked #16 of 82 Hotels in Raleigh
Certificate of Excellence 2014
Houston, Texas
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
“Great!!!!”
5 of 5 stars Reviewed 1 week ago

One of my favorite courtyard marriott's. Great location-across from trader joes, a great Japanese restaurant and the melting pot as well as close to a bunch of other good restaurants. Conveniently located off the highway and is an updated hotel. Sometimes a little noisy from people in the hallway, but it's a hotel. That's what happens. Great service and staff. Highly recommend!

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen P, Event Specialist at Courtyard Raleigh Midtown, responded to this review, 1 week ago
Dear Bridalbee13,

I am so happy to hear that we are one of your favorite Courtyards! We are in close proximity to many local restaurants, shopping and downtown Raleigh. I look forward to sharing your kind words with the team. We hope to see you soon!

Sincerely,

Colleen
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129 reviews from our community

Traveler rating
    57
    55
    14
    0
    3
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34
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Culpeper
Top Contributor
59 reviews 59 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed with a friend on business and found the place to be spotless with a fantastic staff. enjoyed the outdoor sitting area by the pool for morning coffee. comfortable bedding and perfect water pressure in the shower. great wifi as well

Room Tip: ask for one looking at the courtyard
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen P, Event Specialist at Courtyard Raleigh Midtown, responded to this review, 1 week ago
Dear Suzanne K,

Thank you so much for that wonderful description of our hotel. We have a great team and appreciate your acknowledgement of them too. How delightful that you were able to enjoy our relaxing courtyard with coffee by the pool! We hope to welcome you back soon.

Sincerely,

Colleen
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Stamford, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

For the second week in a row, Jeanette has come to my rescue on filling my every expectation of a cordial, willing to make the customer happy front desk associate! What a joy! All the staff at this hotel are just marvelous and really go out of their way to accommodate guests needs. I return here time and again because of them...even though this is one of the older, but clean and comfortable Courtyards in the system. Stay here and you'll see what I mean. Great job by all!

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leshel K, General Manager at Courtyard Raleigh Midtown, responded to this review, 1 week ago
Dear TravelMan1206,

Thank you for sharing how much Jeanette's Spirit to Serve meant to you on your recent stays with us. She always has a smile to share, is a joy to all who come into contact with her and she will be recognized with Marriott's Spirit to Serve award for outstanding customer service. It's through feedback such as yours that gives us the opportunity to celebrate our associates. I will also be sharing your compliments with the entire staff on their service and attention to detail in providing clean rooms. Every Wednesday we share all guest feedback received that past week. It's a great opportunity to celebrate as well as look at any opportunities for improvement. Your review will definitely be the highlight this week. We look at our guests as an extension of our family and I'm so glad to hear you could feel that. We look forward to your next stay with us.

Warm regards,

Leshel Klimczyk
General Manager
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Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The highlight of this hotel is the lobby area. Updated with a great sitting area and made to order breakfast. The room was nice and basic. There is also a decent size workout room. Service was also very good. The rooms in the main road side are a bit noisy. Although the back rooms are facing the parking lot they are a lot quieter. Pool area looked nice.

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leshel K, General Manager at Courtyard Raleigh Midtown, responded to this review, 1 week ago
Dear Stamatis,

Thank you for all the great compliments from your recent stay with us! Our lobby area is certainly one of our highlights as it allows our guests the choice of where they want to relax, work or socialize during their stay. And don' forget that we serve Starbucks 24 hours a day! When our hotel was built, there weren't any major roads or highways around us. We continue to look for opportunities to keep the hotel as quiet as possible. We will start installing new sound reduction sliding doors & windows later this year. We look forward to having you stay with us again when your travels bring you back to Raleigh. Hopefully you will have the opportunity to enjoy our outdoor space with better weather on the horizon. Our pool should be open in mid to late April. We look forward to having you back with us!

All the best,

Leshel Klimczyk
General Manager
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Sioux Falls, South Dakota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2015

If you've stayed at a Courtyard before, you know they're all very similar. This particular Courtyard has wonderful staff who are always friendly. There are a variety of restaurants within a 5-10 minute drive.

Room Tip: The rooms facing Wake Town Drive are a bit noisier due to traffic.
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  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen P, Event Specialist at Courtyard Raleigh Midtown, responded to this review, 4 weeks ago
Dear TravelingTammy1,

Your compliments of our hotel are greatly appreciated! We strive to set ourselves apart by providing a memorable experience for our guests. It is nice to know that our efforts do not go unnoticed. I will be sharing your kind praises with our team.

Sincerely,

Colleen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, California
Top Contributor
155 reviews 155 reviews
50 hotel reviews
Reviews in 66 cities Reviews in 66 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 14, 2015

I was here for business and it was very easy by cab to get to. I had a great night sleep and made my meeting with my colleague and had the comfort of Marriott the whole time. food downstairs was excellent and easy access to the freeway

Room Tip: download the marriott app so you can check in from the road
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  • Stayed January 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen P, Event Specialist at Courtyard Raleigh Midtown, responded to this review, January 26, 2015
Dear Rgf49er,

As a valued guest of ours, we are delighted to hear that you had a great stay. We have healthy and delicious options in our Bistro and are thrilled to know you enjoyed dining with us! I will be sure to share your feedback with the team. We take great pride in not only meeting, but exceeding your expectations.

We look forward to serving you the next time you are in the Raleigh area.

Sincerely,

Colleen Vorees
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Florence, SC, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed January 12, 2015

We have stayed at this hotel 4-5 times in the last several years. It has always been quiet, comfortable, and with a friendly staff. In Dec., 2014, we stayed there for two nights before Christmas. As expected, the staff was terrific, especially Stephanie and Jeanette at the front desk. They went out of their way to make us feel right at home.

After Christmas we spent two nights there again, since our son was flying out of RDU Airport. But this time the visit wasn't very pleasant. The rooms were comfortable, but we had some issues regulating the thermostat. It seemed to be too hot or too cold. Our rooms were on the back of the hotel which is normally a very quiet spot. However, the hotel was in the process of renovating some rooms. And for some unexplained reason, people were going in and out of the storage space right next to us all night long. And every time they did, the door slammed. Needless to say, there wasn't much sleep at all on our second night there. It was ridiculous!! I complained to the front desk personnel upon checkout and he apologized. He told me he would bring it to the attention of the General Manager and request a discount on our room. But we never have been notified of any adjustment.

I would stay at this hotel again, but NOT in the rooms by the supply/storage area. The housekeeping and other staff members don't seem to be concerned about slamming doors in the middle of the night while guests are trying to sleep!

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leshel K, General Manager at Courtyard Raleigh Midtown, responded to this review, January 14, 2015
Dear Maria,

While I am thrilled to hear that the staff continued to take such great care of you on this visit (special acknowledgements will be given to Stephanie and Jeanette) there is no excuse for the disturbances you experienced the second night of your stay. Any work by the hotel should be done during daytime hours and I regret that you were unable to get a good night's sleep. To further compound the situation, the clerk in the morning should have resolved your concerns. It looks like he did make an adjustment to your bill, however this wasn't communicated to you as it should have been. Please accept my sincere apology for how all of this was handled.

Your feedback, whether positive or constructive, is very much appreciated. While we strive for excellence in all situations, we realize that sometimes we drop the ball. I'm sorry this happened to you. We are following up with you personally to ensure everything has been resolved to your satisfaction.

Thank you for your continued confidence in our hotel. I assure you your next stay will be much more enjoyable.

All the best,

Leshel K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Raleigh Midtown

Address: 1041 Wake Towne Dr, Raleigh, NC 27609
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Raleigh
#22 Family Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Raleigh Midtown 3*
Number of rooms: 153
Official Description (provided by the hotel):
The new state-of-the-art lobby at our Courtyard Raleigh hotel provides greater flexibility and choices for our guests. This hotel in North Raleigh features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect., which provides guests with healthy food and beverage in the morning and evening dinner service with cocktails. The Courtyard Raleigh Midtown is conveniently situated along I-440, just minutes from downtown and centrally located near area attractions including: North Hills, Crabtree Valley Mall, Time Warner Cable Music Pavilion at Walnut Creek & just 13 miles from Raleigh-Durham International Airport. Our North Raleigh, NC hotel offers a boarding pass printing service and an a 24-business center. In addition, our hotel is only 3 miles from the Raleigh Convention Center and has 1,200 square feet of meeting space. ... more   less 
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Also Known As:
Courtyard Raleigh Midtown Hotel Raleigh
Courtyard Raleigh North
Raleigh Courtyard
Raleigh Marriott

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